Daphne Mcdonald Email & Phone Number

• Provide timely and accurate processing of ECN's, including data entry, copying and filing for electronic document systems (Agile/SAP). Eliminate backlogs.• Ensure approved data management is entered accurately in SAP in relation to Agile (ECN new releases and changes) and SAP master data inputs.• Provide the service of processing ArthroCare documentation from all groups to support business needs as required. • Audit document satellite files (i.e.: Manufacturing, IQA, Engineering and Quality) to ensure all documentation is current. • Assure compliance to US and International regulations (i.e. cGMP's/EN/ISO 13485/Japan) requirements. Effectively support and follow policies and procedures.• Tested and recommended changes for written SAP procedures.

ArthroCare, Sunnyvale, CA• Test and recommend changes for written SAP procedures.• Perform extensive data entry in preparation for SAP implementation.• Forward electronically, outbound email confirmation.Jazz Pharmaceuticals, Inc., Palo Alto, CA• Administrative support for Regulatory Affairs department; assisting in managing system for company wide training on SOP’s (Standard Operating Procedures)• Assist Senior Document Control Specialist in managing document change control system for controlled documents including standard operating procedures, master production/packaging records, specifications, methods and other documents as required with daily operations. • Enter metadata for Vendor Documents.• Test documents in workflows on validation for PDF conversion and watermark.• Create instructions for executed and non-executed System Change Notices (SCNs).• Created Excel spreadsheets to track retired and obsolete documents sent to off-site storage.

• Collected and applied rent/security deposits to rent roll, input tenant information into MRI, processed three-day notices, participated in court proceedings for tenant evictions, and assisted tenants and organizations with payment arrangements.• Effective verbal and written communication skills when dealing with community organizations and residents in related to safety concerns, rent stabilization, fees, and rental assistance. • Protected assets of company by understanding laws as they applied to property management. • Reduced write-offs by using diligence in collecting money owed to company and aided auditors in loss prevention measures by creating Excel spreadsheets to accurately document tenant transactions.• Utilized strong leadership skills while providing customer service to tenants.• Used MS Outlook for calendaring and scheduling weekly meetings with Property Manager, Developer, and other key management personnel.

• Prioritized, collected, maintained, and made available complete patient information in a timely manner. • Cross-trained in all departmental functions, becoming a valuable resource and team member.• Recognized for outstanding job performance and initiative.

• Maintained and updated database and files, assisted specialists, boxed and labeled files with barcode and entered into archived database.• Created spreadsheets for specialist, supervisors, and managers that provided documentation and tracking of files, authorized checkout, and decreased the possibility of lost files. • Reorganized filing system for space efficiency and ease of use, resulting in efficient daily operations.

• Monitored and documented behavior of residents, prepared incident reports, and transitioned important data and messages. Prepared behavioral reports for Social Workers and House Director, completed dietary forms, issued fair and appropriate consequences for violation of program rules.• Effectively related to residents, providing structure, discipline, and positive role model to help them develop self-esteem and respect.• Assisted in early prevention by effectively identifying and reporting deviant behavior to Social Workers.

Group Replenishment Coordinator• Expedited purchase orders to ensure timely delivery and product availability. Distributed project plan to all supervisors and managers on a weekly basis, and created and updated Excel spreadsheets.Administrative File Coordinator• Maintained master file system and faxed information to customers. Run and distributed daily reports, month-end statements, and maintained five printers. Assisted as backup receptionist at front desk on 20-line phone system.• Reorganized master filing system for space efficiency and ease of use, resulting in faster daily operations. • Advanced computer skills reduced the necessary time for MIS Administrator to spend on-site which resulted in cost savings for the company and an on-site contact for troubleshooting and resolving system and printer problems.

• Sorted, cut, and canceled mail, loaded and unloaded trucks, transported mail to stalls on the appropriate dock.• Distributed accountables to carriers: certified, express, and registered mail.