Dapo Ogedengbe Email & Phone Number

Calgary, Alberta, Canada

- Support the company's commitment to providing exceptional customer service to clients, brokers, vendors, and team members.- Proactively investigate, manage, and settle claims to move them forward- Determine coverage, secure information, coordinate treatment and settle single and multiple-vehicle claims- Handle escalations proactively - Adopt and utilize existing and new digital tools for an effortless customer journey- Effectively utilize and adopt all tools, systems, and workflows available to manage ongoing pending claims to move claims towards conclusion per the metrics set out- Return voicemails and inquiries within eight, 8-business hours- Ensure claims handling adheres to corporate standards for Internal File Review/Closed File Review guidelines, including - investigations, reports, workflows, reserving practices and guidelines.- Manage and correct expense categorization of external expenses- Set up and maintain files or assigned claimsAuthorise payments and reserves- Approve settlements and process payments within established authorization levels- Actively demonstrates Intact values in actions and words regularly- Receive (and occasionally provide) constructive feedback with openness and honesty- Keep skillset current with the available training provided to stay current in your role - Ensure business needs are met by being punctual and having regular attendance to team activities

Calgary, Alberta, Canada

- Support the company's commitment to providing exceptional customer service to clients/brokers/vendors/team members.- Proactively investigate, manage, and settle claims to move them forward- Determine coverage, secure information, coordinate treatment and settle single-vehicle claims- Handle escalations proactively - Adopt and utilize existing and new digital tools for an effortless customer journey- Effectively utilize and adopt all tools, systems, and workflows available to manage ongoing pending claims to move claims towards conclusion per the metrics set out- Use Activity Management Protocol consistently to maintain a current desk- Return voicemails and inquiries within eight, 8-business hours- Ensure claims handling adheres to corporate standards for Internal File Review/Closed File Review guidelines, including - investigations, reports, workflows, reserving practices and guidelines.- Manage and correct expense categorization of external expenses- Set up and maintain files or assigned claimsAuthorise payments and reserves- Approve settlements and process payments within established authorization levels- Actively demonstrates Intact values in actions and words regularly- Receive (and occasionally provide) constructive feedback with openness and honesty- Keep skillset current with the available training provided to stay current in your role - Ensure business needs are met by being punctual and having regular attendance to team activities.

Calgary, Canada

- Ensure claims handling adheres to the Intact workflow standards.- Effectively utilize and adopt all tools, systems, and workflows to handle Auto Inquiry and First Notice Of Loss (FNOL) calls.- Take statements, book and manage rentals, communicate and follow up regarding estimates for the client.- Move claims towards conclusion per workflow processes and practices effectively - Contribute to the quality of telephone service, meeting call metric targets as noted - Efficient handling of calls for first-call resolution and reduction of escalation.

Alberta, Canada

Ensure Claimants have a wonderful experience when filing for a claim.Support Claim Adjusters and examiners during a claims process.Participate in data entry, statutory document search, filing, reporting and billing activities.

Lagos State, Nigeria

To provide individuals, families, and corporate organisations access to affordable healthcare services within Nigeria.To offer consultancy services to individuals, families, and corporate organisations for healthcare financing.Partner with medical equipment suppliers to provide equipment for health outreaches and healthcare providers.

Lagos, Nigeria

Provide advisory on healthcare provider reimbursement.Ensure efficient use of limited healthcare fund/resources.Healthcare strategy support through daily data collection and claims vetting.

Lagos, Nigeria

Providing Corporate Medical Advisory (CMA) services to individuals and multinational companiesProviding Corporate Risk Management and Mitigation services against the Coronavirus Disease 2019 (COVID-19) outbreakCreate and maintain accurate data for COVID-19 case monitoring, testing, contact tracing, and treatmentFollowing up patient care through home monitoring or case management with specialist or specialist facilitySupporting the activities of the business development unit through proposal development

Lagos, Nigeria

Providing advice on health finance for a group healthcare portfolio Supporting the activities of client and business development unit Participating in the planning and execution of health talks, pieces of training, seminar, and screening for clients.Following up clients and gathering feedback on services received as well as outcome of treatmentEstablishing and maintaining professional relationships with some rare specialists for easy access to care for the clientFacilitating the entry and approval of providers with high traffic of enrolleesOverseeing the provider network through accreditation of new facilities, provider forum, case management and hospital reimbursementKEY ACHIEVEMENTMaintained relationship with Union Bank and Keystone Bank worth over $1.7M per annum.

London, United Kingdom

Ensured the availability of quality services for health and social care users in EnglandProvided a qualitative data analysis for Healthwatch England’s first special inquiry on the impact of “unsafe discharge” on the elderly, mentally ill and homeless peopleWrote clear policy briefs and presentations to stakeholders, Healthwatch England network and the publicLed the policy team in the resolution of local and national concerns through health economics & outcome research, stakeholder engagement and implementation of evaluation outcomes

Apapa, Lagos

Liaised with Health Maintenance Organizations (HMO) to ensure adequate funding for patient’s healthcare expensesManaged In- and Out-patient care using evidence-based medicineLiaised with the specialist on patient’s medical condition and care

Lafia, Nasarawa State, Nigeria

Oversaw the daily activities in General Hospital, Akwanga as the Medical Officer in-chargeImplemented and managed an informal community-based health insurance schemeAppropriately advised and referred patients requiring further specialist care to designated facilities

Lagos, Nigeria

Master Of Science (Msc), International Health Policy (Health Economics)

Activities and Societies: LSE Health SocietyMSc-International Health Policy with Health Economics stream. Modules completed include.

Master Of Business Administration (Mba), Healthcare

Completed courses in Developing the professional, Research methods, Strategy as practise & leadership and Management theories &.

Utiva Project Management Program, Project Management

Activities and Societies: Key Project Management process and knowledge areas, Agile methodology, and Stakeholders management

Certificate, Service Excellence Dynamics, 100

A training on persistent and excellent customer service. It covered the five (5) areas of customer encounter which are: 1. Moment of Truth.

Excel Crash Course - Spreadsheet Formulas For Finance, Excel Shortcuts, Functions, And Formulas For Financial Modeling., Excellent

Excel shortcuts, functions, and formulas for financial modeling.

Accounting Fundamental Certificate, Accounting Fundamentals, Income Statement, Balance Sheet, Cash Flow Statement

Statement Of Participation/Cpd, Measuring And Valuing Health, Distinction

Introduction to health outcomes and measurement. Application of Patient Reported Outcome Measures (PROM) and Quality Adjusted Life Years.

Doctor Of Medicine (Md), Medicine

Activities and Societies: Society for Quality Healthcare in Nigeria, Action Group on Adolescent Health, Nigeria International Institute.

Certificate Of Participation, Superb Client Retention Strategy, Merit

To learn about client retention strategies; knowledge of how to manage and retain different types of customers; motivating people.