Provide hands-on and remote IT technical support for hotel staff & guestsUtilize ServiceNow system to prioritize and track IT incidents/changes/asset management and compliancesDeploy and maintain all laptop, and desktop imagesConfiguration and implementation of HSIA networks & equipmentSupport for multiple Hyatt proprietary softwaresCollaborate with third-party vendor applications & technologiesCollaborate with corporate application and network teams to resolve high tier issuesConfiguration of network equipment (DMZ’s, switches, routers, and firewalls)Quotation and Purchasing of computing, networking, and POS equipment for propertiesVerification of PCI complianceDecommissioning and disposal of IT equipment and responsible for the accuracy of the asset management information

Field Service Technician for NextStep Networking. NSN is a full service MSP. With NSN I Provided level 1 and 2 remote helpdesk support using ConnectWise ticketing system and other various tools to resolve client issuesTraveled to client sites to resolve desktop break/fix and networking issuesConfigured and installed a wide range of network equipment (Netgear Cisco, Meraki, Ubiquiti switches, routers, and firewalls)Provide 24/7 NOC support for after hours issuesMonitored network analysis reports and kept network infrastructure up-to-date and secured.Wrote and maintained network security policies, standard operating procedures, and monitor compliance'sIdentified, recommended, and purchased needed and optimal infrastructure improvements.

As an IT intern with Advics North America I was assisting with day to day IT Helpdesk tickets, as well as imaging devices, and providing basic break/fix technical help