I am a seasoned professional with 10 years of comprehensive experience in customer service, adept at managing high-pressure environments with strong skills in time management, problem-solving, and effective communication. Currently serving as a part-time ambassador at Aberdeen International Airport. Previously, I contributed to operational efficiency as a bar team member at Foundry, ensuring customer satisfaction through meticulous order management and maintaining a welcoming environment. My educational background includes a BA (Hons) in International Tourism Management from Robert Gordon University and an HND in Travel and Tourism from North East Scotland College. Outside of work, I am passionate about reading, and I enjoy applying strategic thinking developed through gaming to real-world challenges.