With 365 Technologies, your small- to medium-sized business experiences Worry-Free IT™ seven days a week, 24 hours a day, 365 days a year – at a reasonable, fixed monthly rate.Reporting to the CEO, The Director of Service Delivery holds overall accountability for the delivery of 365’s service offerings while upholding the company’s Core Values (Growth, Teamwork, Service, Ownership, and Relationships). Overseeing a team of technicians, the Director ensures the achievement of Service Level Agreements (SLAs) and technician utilization while maintaining high levels of both client and team satisfaction and meeting profitability targets.▸ Managed Portfolio of Complex Projects: Developed project scopes for presentation to client business leaders, while providing leadership to each project team.▸ Strategic Planning: Met weekly with CEO and other executives to discuss quarterly and annual company goals.▸ Relationship Management: Developed strong relationships with all vendors, clients and peers.▸ Team Building: Providing ongoing mentorship and support to foster a collaborative workforce, empowering staff to take risks and make decisions.▸ Financial Growth: Expanding service offerings, and managing costs to achieve service gross margin at the top percentile of member peer group.

WiBand Communications is an industry leader in providing connectivity solutions which meet the mission-critical data, voice, and security requirements for small business to enterprise customers. Leading the company’s entire team of technical staff, responsible for design, provisioning, deployment and support for all service provider services, including corporate IT portfolio. Reported directly to the President, leading Network Engineering, Field Operations, Corporate ICT and Business Technical Support teams. *𝐼𝑚𝑝𝑎𝑐𝑡𝑒𝑑 𝑏𝑦 𝐶𝑜𝑣𝑖𝑑-19*▸ Managed Portfolio of Projects: As the senior technology leader, met regularly with all project leaders to set priorities and ensure delivery of all projects on time and on budget.▸ Vendor Relations: Developed strong relationships with all technology vendors and partners to deliver the best possible solutions for all customers or clients. ▸ Security Officer: Responsible for overseeing IT and Network Security for corporate and service provider environment. Government of Canada Industrial Security Manager▸ Management of CAPEX/OPEX: Working closely with all departments, created an annual plan for all IT assets, ensuring the best resources are available based on departmental requirements, while meeting all budget criteria. ▸ Design, Delivery and Management of Service Provider Network: Implementation of high-capacity, redundant, hybrid fibre & microwave wireless network. Providing 99.999% uptime to more than 3000 business customers.▸ Strategic Planning: Collaboration with Sales team to identify customer needs, and design high-value, innovative and secure connectivity solutions helping our customers increase revenue and reduce TCO. Responsible for leading new product & services research and development. ▸Leading Business Support Teams: Providing coaching and mentorship to teams of highly skilled network analysts and technicians, to ensure exemplary proactive customer service, infrastructure and network support.

A global organization with large buying power, UBT is dedicated to empowering clients with the tools they require to succeed in business, focusing on Business Coaching, Accounting, and Corporate Services.Information Technology ManagerThe North American manager of IT and Mobile Telephony products, serving 5000 clients with a team of 10 technicians, located throughout the US and Canada.▸ Managed IT and Telephony Service Desk (10 Staff), which provides Tier 1, Tier 2, and Tier 3 support via telephone, email, and remote assistance technology.▸ Established a catalog of IT products and services based on end user requirements.▸ Managed BlackBerry & Cellular product fulfillment, including Regulated BES for 5000 users.▸ Established a custom order tracking and fulfillment process, leveraging Salesforce CRM, reducing average delivery time by more than 50%. ▸ Developed a service agreement with a national vendor for all procurement, and hardware repair included in the product catalog, reducing total cost and a more efficient logistics process.▸ Established an in-house, Independent Lenovo Authorized Service Centre, providing computer repair service for clients, reducing service times by more than 50%▸ Prepared IT policy regarding service support, focusing on incident management and service desk operation.▸ Provided IT consultation for client business owners, and other business community leaders.

Professional baseball team playing more than 50 home games per season, with average fan attendance of over 5000 per game.; - Responsible for all technical support, planning and logistics for the paramedic service while providing emergency pre-hospital care for staff, players and patrons.- Produce radio standards and operations guide, and familiarize all employees.- Instruct and assist members with operation of two-way radios, defibrillators, and other emergency equipment.- Design and installation of emergency vehicle warning systems.- Provide Intermediate Life Support services to patrons, staff, and players at sponsored events.- Assist in preliminary planning of large events, as well as on-scene control of staff and resources.- Provide detailed planning and coordination for all pre-hospital emergency care to support the annual Manitoba Marathon, including communication support, emergency vehicles, staffing and reporting.

One of Canada's leading professional services firms, providing audit, tax, consulting, and financial advisory services through more than 8,000 staff members in 58 offices.Information Technology ManagerLead a team of two technology staff to provide full scale technology services based on ITIL foundations, for approximately 200 employees. Responsible for overseeing all daily operational and project related support for technology and telephony.▸ Prepared annual plans, strategies and IT procedures to obtain objectives of the firm. ▸ Assigned technical projects to team members according to area of expertise to ensure projects completed on time and on budget.▸ Provided leadership by stimulating development and implementation of systems, capabilities, services and processes.▸ Translated business requirements into technology solutions which provided guidance to the business leaders to support their needs.▸ Lead presentations to senior management and operational business leaders across the region to keep them informed of national and regional initiatives, and future strategic directions and impact on business.▸ Project lead for a team of 12 technicians, in a 6 month project to analyze more than 3000 applications in use, and determine Windows 7 compatibility. Developed testing methodology, risk matrix, and provided recommendations to the CIO to mitigate risk to the business.▸ IT lead for “work from home” policy development to balance the business objectives, and the provide flexibility of employees to work from home. Ultimately reducing cost to the business.▸ Development of IT project plan, RFP documentation, analysis, and vendor selection for Audio/Visual, security, and lighting products for major office renovation.

The headquarters of the Prairie Region of the Canadian Cadet Movement provides training and logistical support for more than 6000 youth across 250 locations, in four provinces.;▸ Reporting to the Deputy Commanding Officer, lead a team of five IT staff to support 1200 users and associated IT Infrastructure.▸ Development of an Information Management Strategic Plan to ensure IT systems and processes met the needs of all users.▸ Designed and implemented a Wide Area Network infrastructure to service the entire Canadian Cadet Organization utilizing multiple networking devices including Cisco, HP, 3Com, Entarasys, thereby increasing productivity with easy access to information systems.▸ Implemented a Virtual Private Networking solution to enable secure remote access to National Defence resources.▸ Developed and managed secure desktop and notebook configurations to meet Government of Canada security standards.▸ Developed an annual lifecycle management plan to provide current and suitable hardware under budget.▸ Developed, promulgated and enforced information management, data administration and information security policies.