Actively participated in developing and improving key sections of the Raiffeisen Business Online web application, with a focus on streamlining payment processes and enhancing user experience. Engaged in system integration and workflow optimization to drive operational efficiency. • Designed an algorithm for Currency Payment Tracker with SWIFT integration for an easy-to-use interface, allowing users to track payments across correspondent banks and investigate delays, used by over 200 client companies. • Created processes and interfaces for online account opening, reducing manual labor by integrating with open data sources for automatic data verification. • Designed new interfaces and backend processes for ruble payments, conducting client interviews and market research to identify areas for expanding functionality. Collaborated with 10+ teams to integrate the new payment management system and developed over 30 service contracts. • Authored documentation to automate 15+ business processes as part of the transition to paperless client interaction. • Implemented dashboards to collect and display analytics across 5 sections of the online banking platform for internal stakeholders. • Led the optimization of documentation storage in Confluence, streamlining processes for 6 feature teams.

Contributed to the development of a new CRM system for multiple Sberbank subsidiaries, including 2GIS, Sber Logistics, and SberAnalytics. Focused on researching innovative methods for building sales funnels and configuring the system according to user needs, while also developing a no-code administration solution to simplify CRM management. • Played a key role in the successful implementation of the CRM system across 7 subsidiaries of Sberbank. • Delivered over 10 system demonstrations to train users on new functionalities and improve adoption. • Documented more than 100 test cases and collaborated in testing efforts, helping the team meet critical deadlines.

Played a key role in the development and support of a comprehensive system for managing customer accounts in the bank’s front office, including account opening and closing, tracking fund movements, and issuing documentation. • Developed an automated debt collection algorithm that generated 5 million rubles in additional revenue within the first 3 months of operation. • Analyzed and optimized 30 account closure scenarios, resulting in a streamlined process that saved the bank the equivalent of 10 full-time employees (FTE) annually. • Resolved over 100 customer support cases and revamped the complaints handling process, increasing the resolution rate by 20% using Jira tools for better workflow management and tracking.

Worked in the field of development the development of automated debt collection systems for leading Russian banks, utilizing Siebel CRM software. Collaborated closely with cross-functional teams to optimize processes, ensuring compliance with industry standards. • Participated in up to 15 monthly client meetings to gather requirements and develop technical assignments for both development and testing teams. • Successfully prepared and validated test data, conducting regression testing for over 50 scenarios, ensuring system functionality and performance. • Designed and prototyped intuitive user interfaces in Visio and Adobe XD, producing over 20 animated demonstrations to present workflows and feature implementations to stakeholders, enhancing decision-making and user adoption.