Daria Ivanova Email & Phone Number

Austin, TX, US

Moscow, Moscow City, Russia

• Actively participated in developing and improving key sections of the Raiffeisen Business Online web application, with a focus on streamlining payment processes and enhancing user experience. Engaged in system.
• Designed an algorithm for Currency Payment Tracker with SWIFT integration for an easy-to-use interface, allowing users to track payments across correspondent banks and investigate delays, used by over 200 client.
• Created processes and interfaces for online account opening, reducing manual labor by integrating with open data sources for automatic data verification.
• Designed new interfaces and backend processes for ruble payments, conducting client interviews and market research to identify areas for expanding functionality. Collaborated with 10+ teams to integrate the new payment.
• Authored documentation to automate 15+ business processes as part of the transition to paperless client interaction.
• Implemented dashboards to collect and display analytics across 5 sections of the online banking platform for internal stakeholders.

Moscow, Moscow City, Russia

• Contributed to the development of a new CRM system for multiple Sberbank subsidiaries, including 2GIS, Sber Logistics, and SberAnalytics. Focused on researching innovative methods for building sales funnels and.
• Played a key role in the successful implementation of the CRM system across 7 subsidiaries of Sberbank.
• Delivered over 10 system demonstrations to train users on new functionalities and improve adoption.
• Documented more than 100 test cases and collaborated in testing efforts, helping the team meet critical deadlines.

Moscow, Moscow City, Russia

• Played a key role in the development and support of a comprehensive system for managing customer accounts in the bank’s front office, including account opening and closing, tracking fund movements, and issuing.
• Developed an automated debt collection algorithm that generated 5 million rubles in additional revenue within the first 3 months of operation.
• Analyzed and optimized 30 account closure scenarios, resulting in a streamlined process that saved the bank the equivalent of 10 full-time employees (FTE) annually.
• Resolved over 100 customer support cases and revamped the complaints handling process, increasing the resolution rate by 20% using Jira tools for better workflow management and tracking.

Moscow, Moscow City, Russia

• Worked in the field of development the development of automated debt collection systems for leading Russian banks, utilizing Siebel CRM software. Collaborated closely with cross-functional teams to optimize processes.
• Participated in up to 15 monthly client meetings to gather requirements and develop technical assignments for both development and testing teams.
• Successfully prepared and validated test data, conducting regression testing for over 50 scenarios, ensuring system functionality and performance.
• Designed and prototyped intuitive user interfaces in Visio and Adobe XD, producing over 20 animated demonstrations to present workflows and feature implementations to stakeholders, enhancing decision-making and user.