Duong Bui Thuy Email & Phone Number

- Spearheaded a 5-day event, managing both logistics and customer relations teams across 3 offline and 2 online events, ensuring a seamless experience for over 120 attendees.- Led the team in meeting high standards, fostering a positive member experience while overseeing accountability, performance, and mental well-being.- Successfully collaborated with 27 media partners, including 24 Media Ambassadors and 3 Key Opinion Leaders (KOLs), amplifying event visibility and reach.- Achieved a 94% Customer Satisfaction Score (CSAT), reflecting the success of the event and the quality of team coordination.

- Actively managed administrative tasks, including workflow control, meeting minutes, record-keeping, and quality checks, ensuring smooth operations and accurate documentation.- Assisted the Account Manager in preparing essential documents, contributing to seamless client interactions and project execution.- Composed detailed reports and conducted media audits for clients, providing valuable insights to enhance their marketing strategies.- Contributed to the development of creative proposals for high-profile clients, including Amazon Global Selling, GSK, and TAITRA (Taiwan External Trade Development Council).

- Organized and streamlined the team's monthly objectives, working procedures, and strategies, ensuring alignment with overall goals.- Led the team in achieving key performance indicators, including customer satisfaction and promoter scores, consistently meeting or exceeding targets.- Actively responded to customer requests and feedback, enhancing user experience and satisfaction.- Designed and implemented email marketing campaigns and community-building initiatives to foster engagement and loyalty.- Delivered tangible benefits for project stakeholders, including partners and participants, through effective coordination and communication.- Proactively resolved consumer issues and crises, maintaining strong customer relationships and minimizing disruption.

- Developed and executed targeted marketing campaigns for key Vietnamese institutions, including universities, FPT Software, Garena, and MoMo, focusing on the industry-specific development of Vietnamese youth.- Successfully managed over ten webinars for university students, driving engagement and knowledge sharing.- Designed and implemented comprehensive marketing strategies across email, social media, website, and public relations channels, effectively reaching target audiences.- Collaborated extensively with external stakeholders, including media partners and universities, to enhance campaign visibility and impact.

Hanoi, Hanoi, Vietnam

- B2B Marketing: Supported the development and implementation of tailored marketing strategies for public and corporate entities, contributing to the achievement of organisational objectives.- B2C Marketing: Produced engaging content for the "Nhan Tai Dat Viet" campaign on the News fanpage, helping to boost public awareness and engagement.- Assembled and organized essential documentation for marketing campaigns, ensuring all materials were accurate and accessible.- Assisted in coordinating large-scale events, including "Nhan Tai Dat Viet," which attracted over 500 participants, including well-known media representatives, government officials, and industry leaders, celebrating significant advancements in various Vietnamese sectors.

Hanoi, Hanoi, Vietnam

- Developed and implemented monthly communication strategies for social media platforms, including Instagram and Facebook, to enhance brand visibility and engagement.- Produced daily content, including articles and visual designs, for media publications, ensuring high-quality and consistent messaging.- Generated online newspaper articles and created engaging short videos for TikTok, adapting content to various digital formats and platforms.

Master Of Public Relations And Advertising

Bachelor'S Degree, Marketing/Marketing Management, General

Bachelor'S Degree, Marketing/Marketing Management, General

Master'S Degree, Pr And Advertising