Darell Linder Email & Phone Number

United States

Holland, Pa

Portfolio Governor, Program Manager – Thomson Reuters August 2018 - PresentFull time contractor position within the employee experience division accountable for implementation and governance over delivery of IT services for large Thomson Reuters real estate projects in their global portfolio. Managing a portfolio of 100-150 global real estate projects annually including new office builds, reconfigurations, and closures; assuring they are delivered on-time, within scope and within budget. Major Program Highlights include:• 2022 - 19 Duncan St Construction Project - Technology program manager for the new 10 story global headquarters in Toronto, coordinating all aspects of technology planning and implementation including: Enterprise network, collaboration spaces, digital signage, copiers, security, and the stunning media wall in the lobby.• 2021 - Project Forward – Technology program manager for a major program closing or reconfiguring 80 offices in response to Covid-19 and evolving to a work from home, hybrid work model  Directing a team of 4-6 exceptional regional project governors, including hiring, onboarding, motivating, and mentoring to focus on key success factors including: Maintaining a governance perspective, while closing gaps when identified; keeping a proactive view on all projects, thinking 3 to 8 moves ahead; and managing project technology budgets in a lean fiscal environment. Leading the team of governors to build strong relationships with outsourced partners (JLL, Tech Mahindra, British Telecom, and HCL) on a global basis to assure portfolio prioritization and delivering superior service to our mutual internal customers.

Holland, Pa

Project Governor – Thomson Reuters Full time position accountable for Governance of Project Delivery aspects of IT Services for complex Thomson Reuters Real Estate projects in North America and Latin America Regions.  Successfully delivered highly visible projects in Washington, DC and Santiago, Chile involving the consolidation of 3 offices into 1, relocation of the Main Distribution Frame (MDF) for the office, and the relocation of Thomson Reuters Editorial Team, including Television Operations. Coordinated the team that planned and executed the technology elements for the Customer Centers on the 30th Floor of 3 Times Square in New York and 29th Floor in Toronto. I was also involved with the moves within 3 Times Square and Hoboken, NJ. Advanced the project delivery process through use of Energized On-site “All Hands” meetings, over communicating to team and executives, increasing the use of simple sketches to explain complex concepts, and using enthusiasm and humor to drive project momentum and reach our aggressive schedules.  Developed strong and trusted relationships with our out-sourced partners, (IBM, ATT, JLL, and CBRE) and Thompson Reuters stakeholders to create cohesive and dynamic teams that deliver projects efficiently and effectively.

Holland, Pa

Consult with clients to provide lifecycle project management and implementation guidance, advice, and execution. Contracted by Black Box Network Services in Philadelphia- Account Manager for client’s largest account, Wells Fargo Bank. Manage and report monthly revenue, service call, and project performance to Wells Fargo.- Initiated development and August 2012 launch of quality improvement program for service call performance.- Reduced outstanding 30-day+ account receivable balance from $300K to $5K by working with Wells Fargo to implement EDI concept for weekly invoicing.- Project managed high profile telephone system sale at four locations nationwide with American Independent Insurance companies.- Consulted with BAI clients to sell franchise businesses.

PRIMARY CARE GIVER – Holland, PA Following CNT’s acquisition, all management positions were redundant and replaced by Brocade personnel. Assumed responsibility for the care of two children until both were in school full-time.

Lumberton, Nj

Leading provider of comprehensive network solutions including design, implementation, and management of storage networking solutions for distributed and e-business systems; acquired by Brocade. Managed global support and service program with company’s two largest reseller partners, IBM and Hitachi Data Systems (HDS). Ensured service implementation by setting up service equipment, parts distribution network, call center procedures, and service engineer training. Provided oversight and direction to three technical support staff and seven IBM employees. Traveled throughout the United States and Europe to cultivate partner relationships.- Negotiated and implemented International Technical Services Agreement (ITSA) with IBM Global Services to include field engineer training, spare parts inventory, technical support, call handling, and maintenance revenue stream in 38 countries.- Exceeded $2.4M maintenance revenue objective with $3.0M+ in revenue collected by building and implementing maintenance contract program for sales force to use in presenting maintenance services.- Met 40% profit margin target by creating forecasting model to track revenues, expenses, and program profitability, and determine minimum sales volume needed to establish maintenance services in new countries.- Enabled sales force to create maintenance contracts online in any geography worldwide by working with programmer to develop and implement web-based maintenance contract configuration tool.- Fostered positive customer relations and satisfaction by initiating program that provided IBM Service Engineer to test repair procedures at customer sites prior to final release.- Appointed to establish technical support organization of five subject matter experts in CNT fibre switching products to plan and manage customer software/hardware activities utilizing activity quality process.

Frazier, Pa

IT infrastructure services provider and premier partner of OEMs, outsourcers, and resellers.Managed equipment installations and support nationwide for major client accounts including ATT and DuPont. Interfaced with customers to facilitate monthly/quarterly meetings, report on service calls, address root causes, and manage solution implementation, process mapping, and improvement projects. Ensured adherence to SLAs by analyzing contract terms, maintaining adequate spare parts inventory, and training service engineers on equipment.- Turned around two major accounts to achieve increase in SLA attainment by introducing service enhancement programs.- Maintained customer satisfaction, resolved equipment downtime issues, and eliminated emergency part outages by working with overseas equipment manufacturers to expedite production and shipping.- Optimized product and service quality by analyzing root cause of issues and implementing corrective actions across entire organization.

Sharon Hill, Pa

World’s leading global provider of international express shipping.Promoted from Account Representative to implement global logistics program for Lucent Technologies in North America. Traveled to Europe, Asia, and United States locations to coordinate project implementation. Served as daily single point of contact for local and global issues. Generated and submitted monthly reports.- Met Lucent Technologies Microelectronics division’s global JIT inventory requirements for expedited shipment of integrated circuits in North America, Asia, and Europe.- Collaborated with DHL Global Account Manager and Lucent team to develop strategies for shipment transit time improvements.- Defined requirements for operations including Lucent national/international, DHL ground, DHL import/export gateway, and DHL international.- Optimized material handling, package processing, export compliance, and airline scheduling processes.

Mba, International Business

Bs, Business Administration

Activities and Societies: Varsity Swimming, Villanova Union