1) managing the account management team in the appointed market2) motivating people in the team3) account management of some of the hotels in the area4) creating quantity and quality reports on results and performance for information support to Booking.com BV in Amsterdam.

1) managing group accounts (Booking Home Partners) for apartments operating on the website2) advising BH Partners regarding their webpages on the Booking.com3) visiting and contacting the important Multi property partners in the region4) promoting the brand name and its online reservation services to apartment segment5) facilitating new partnership of BH Partners6) organizing events and webinars for BH Partners to educate them and increase their engagement;

• Day-to-day communication with partners by telephone, e-mails, messages and during market visits • Building the webpage for accommodations• Providing support to account managers on business trips and daily activities• Participating in market events and business meetings • Working with new partners providing them information regarding cooperation • New partnership acquiring (cold/ calling/ visits / preparing date base using open resources)• Providing sales advice for partner • Working with objections (closed statuses/ overbookings/ bugs/ etc.)• Cooperation with other departments• Monitoring the status changes within the team and preparing strategies for its improvement• Providing local support to Guest Review Department as a local expert

• Organizing the educational process of fixed disciplines;• Creating educational programs and plans for disciplines (hospitality marketing and management);• Teaching groups of students according to educational process;• Delivering lectures and seminars for groups of students;• Work on the Phd dissertation.

• Cooperating with foreign tour agencies;• Working with tour requests;• Designing tours for groups of tourist (both seasonal proposals and individual programs upon request);• Rearranging programs due to condition changes;• Working with complaints of customers;• Cooperating with departments (hotels, transportation, excursions) due to organize a tour;• Pricing;• Elaborating seasonal reduction/ increase of prices.

• Working with clients' requests for events and groups' relocation in the hotel;• Organizing and re - organizing conferences, business meetings, banquet services and group meals;• Cooperating with all departments of the hotel;• Working with complaints;• Controlling payments;• Consulting guest about hotel's facilities and services;• Maintaining relationships with clients.

• Call distribution by departments;• Advising clients about services and prices of the hotel;• Handling customer complaints;• The distribution of internal and external correspondence;• Communication with resident guests;• Fulfillment of guests' requirements.