- planning and developing the project's idea along with product owners- setting tasks for other departments and teams to improve the service- control over the implementation of tasks, data monitoring- comparing actual performance against planned/scheduled performance

Communication strategy creation & implementation, content management SMM (visuals, contests, blog posts), tracing data

I perform the following tasks as a Project Supervisor:- Managing the team of more than 200 freelance employees by creating a favorable and effective working atmosphere for all the team members;- Making analysis of the performance of every team member according to the set quality criteria;- Monitoring the work of the required technical functional and if needed, setting the necessary tasks to eliminate the technical breakdowns;- Implementing and overseeing the recruitment process… Show more I perform the following tasks as a Project Supervisor:- Managing the team of more than 200 freelance employees by creating a favorable and effective working atmosphere for all the team members;- Making analysis of the performance of every team member according to the set quality criteria;- Monitoring the work of the required technical functional and if needed, setting the necessary tasks to eliminate the technical breakdowns;- Implementing and overseeing the recruitment process of new team members;- Putting cross-departments communication in order to reach company goals. Show less

Main duties:- Leading and monitoring the work of 5 in-house employees by prioritizing and distributing their workload, advising on controversial issues, and providing support to ensure effective tasks performance;- Planning of trainings and professional development of the department's team members;- Calculating and monitoring KPIs of my team, providing recommendations for improved performance and tracking their progress;- Carrying out the communication with other departments… Show more Main duties:- Leading and monitoring the work of 5 in-house employees by prioritizing and distributing their workload, advising on controversial issues, and providing support to ensure effective tasks performance;- Planning of trainings and professional development of the department's team members;- Calculating and monitoring KPIs of my team, providing recommendations for improved performance and tracking their progress;- Carrying out the communication with other departments concerning the business processes (updating other departments in a timely manner of any changes). Show less

Freelance Writers Adaptation Specialist main responsibilities were:- Sustaining communication with recruiters;- Conducting and updating training programs for newcomers in the form of presentations / tests for new applicants;- Providing full candidates assistance during the adaptation process (via chat, e-mails, phone calls);- Covering operational activities with new registrations in our internal system.

My key responsibilities of being a Customer Support team representative included the following :- Providing assistance to English speaking customers in a timely manner;- Communicating with customers over the phone, via live chat and e-mail according to the priority and urgency;- Monitoring orders' fulfillment throughout all the stages, as well as handling customer's queries and complaints;- Implementing problem-solving techniques to achieve win-win situation for both of the… Show more My key responsibilities of being a Customer Support team representative included the following :- Providing assistance to English speaking customers in a timely manner;- Communicating with customers over the phone, via live chat and e-mail according to the priority and urgency;- Monitoring orders' fulfillment throughout all the stages, as well as handling customer's queries and complaints;- Implementing problem-solving techniques to achieve win-win situation for both of the parties;- Performing e-mail marketing tasks (selling additional services, promoting new features, processing feedback, etc.). Show less