Operational support on 2 account with 170+ headcount.- Control timesheets, prepare calculations and invoices - submitted 100% accurate calculations on time;- Audited invoices and corrected mistakes for previous periods;- Created a process to create projections based on business needs - 60% more accurate projections;- Created a method for cross-check of revenue projections - Program Manager spends 3 times less time for validation;- Scrum mastering of developers team.

Achievements/ Tasks:• Delivered projects for launching new IT services from initiation to closure: business-critical SOX support and delivery of software to a service-based mode with increased SLA from 75% to 95% of successful installations in 7 days for 45,000 users. Identified project requirements with a customer, prepared a project plan and budget, assigning tasks on team, reporting to customer on status, coordinated tests and acceptance by customer.• Drove transition of project products into production: ensured proper timing for release, awareness of users, trained support team.• Validated project scope, deliverables, estimates, budgets and statements of work for 50+ projects.• Project billing, monitoring purchase orders, PnL analysis, revenue forecast: achieved 100% of target margin within 2 years.• Team management of 10+ people regarding budget management, motivation of the team, on-boarding and performance: 94% achieved KPIs for projects within 2 years.• Monitored and managed team assignments based on their expertise and margin targets for a project. Resource forecasting.• Coordinated resolution of major incidents, implementation of complex changes and testing business continuity plans within approved time and budget.• Achieved 9/10 score of customer satisfaction from clients.• Oversaw Early-Life support for migrated systems, achieving 100% SLA targets.

Traineeship to learn processes and standards of project management developed in company through completion of 5500 projects within 15 years, mentorship from senior project manager.

Achievements/ Tasks:• Translated website of university, technical papers, speeches on conferences.• Organized international conferences, managed contractors for 3 events with 100+ participants. Zero defect handouts.• Prepared process for students to apply for PhD scholarships abroad. 5 students (100%) received full scholarships.