Daria Krikun Email & Phone Number

Toronto, Ontario, Canada

• Set up and controlled user access levels across databases in Salesforce to protect important data.• Created and updated database designs and data models in Salesforce.• Modified Salesforce databases to meet needs and goals determined during planning process.• Managed annual and semi-annual financial statement mailing campaign.• Assessed and reported on performance attribution on monthly and quarterly basis.• Assisted in preparation of presentations, data tables and other documents for sales meetings.• Generated comprehensive reports on sales performance.• Processed account opening, transfer and other applications and provided guidance and support to clients.• Provided clients with trade information, account and trade status, book value, tax information and market value.• Sent a monthly snapshot of investments to high-net-worth investors.• Updated data providers with the prices & performance of Arrow funds.

Toronto, Canada Area

• Trained, directed the work of, resolved issues/problems and coached and counselled the front desk team members to ensure quality operations;• Supervised the operations of the front desk to make certain an optimal level of service and hospitality is provided to the guests;• Warranted correct invoicing; identified errors and proactively applied corrections; resolved various billing issues included the ones requested by Accounting or the guests;• Built strong relationships with colleagues and liaised with other relevant departments like Housekeeping, Reservations, Accounting etc.;

Toronto, Canada Area

• Delivered brand representation by providing exceptional customer service while performing traditional guest services duties;• Evaluated front desk activities (arrivals, departures, special requests), gathering and communicating information to the appropriate departments as well as ensuring incidental services (movies, phones, video games, etc.) are active or restricted as per guest requests or as instructed;• Exceeded given goals, meeting targets and increasing overall SPG revenue and brand enrollments;• Built strong relationships with colleagues and liaising with other relevant departments like housekeeping, reservations etc.;

Vladivostok, Russia

• Maintained the department organizational structure sufficient to meet all goals and objectives;• Enforced policies and assured adherence to accepted standards;• Delegated responsibilities and established an appropriate system of accountability;• Provided feedback in a constructive way to others to facilitate learning and skill development;

St. Catharines, Canada

• Resolved problems by applying and interpreting knowledge of the regulations, policies and guidelines, researching and exploring answers and brainstorming alternative solutions and their implementation;• Fulfilled requests by providing desired information, completing transactions and ensuring accurate billing;• Enhanced organization’s reputation by taking ownership of fulfilling various requests, successful management of escalated calls and exploring opportunities to add value to existing products.