Daria Krikun Email & Phone Number

Toronto, Ontario, Canada

• Set up and controlled user access levels across databases in Salesforce to protect important data.
• Created and updated database designs and data models in Salesforce.
• Modified Salesforce databases to meet needs and goals determined during planning process.
• Managed annual and semi-annual financial statement mailing campaign.
• Assessed and reported on performance attribution on monthly and quarterly basis.
• Assisted in preparation of presentations, data tables and other documents for sales meetings.

Toronto, Canada Area

• Trained, directed the work of, resolved issues/problems and coached and counselled the front desk team members to ensure quality operations;
• Supervised the operations of the front desk to make certain an optimal level of service and hospitality is provided to the guests;
• Warranted correct invoicing; identified errors and proactively applied corrections; resolved various billing issues included the ones requested by Accounting or the guests;
• Built strong relationships with colleagues and liaised with other relevant departments like Housekeeping, Reservations, Accounting etc.;

Toronto, Canada Area

• Delivered brand representation by providing exceptional customer service while performing traditional guest services duties;
• Evaluated front desk activities (arrivals, departures, special requests), gathering and communicating information to the appropriate departments as well as ensuring incidental services (movies, phones, video games.
• Exceeded given goals, meeting targets and increasing overall SPG revenue and brand enrollments;
• Built strong relationships with colleagues and liaising with other relevant departments like housekeeping, reservations etc.;

Vladivostok, Russia

• Maintained the department organizational structure sufficient to meet all goals and objectives;
• Enforced policies and assured adherence to accepted standards;
• Delegated responsibilities and established an appropriate system of accountability;
• Provided feedback in a constructive way to others to facilitate learning and skill development;

St. Catharines, Canada

• Resolved problems by applying and interpreting knowledge of the regulations, policies and guidelines, researching and exploring answers and brainstorming alternative solutions and their implementation;
• Fulfilled requests by providing desired information, completing transactions and ensuring accurate billing;
• Enhanced organization’s reputation by taking ownership of fulfilling various requests, successful management of escalated calls and exploring opportunities to add value to existing products.