Darian Blocker Email & Phone Number

Omaha, Nebraska, United States

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.Responded to clients' questions, issues and complaints and found appropriate solutions when needed.Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Omaha, Nebraska, United States

Connected with over 50 customers/day to address questions and resolve issues through phone and email.Delivered exceptional customer service by prioritizing emergency issues and developing and employingworkarounds to solve problems expeditiously.Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisor for enhanced support.Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.Helped streamline repair processes and update procedures for support action consistency.Increased sales by educating prospects on benefits of products and services in comparison to competitors.Upsold products and services to increase company revenue.

Omaha, Nebraska, United States

Providing customer service by assisting with item locations and product availabilityMaintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.Identified and resolved process issues to drive optimal workflow and business growth.Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.Organized on-site stockroom to maximize existing space and improve efficiency.Worked varied hours to meet seasonal and business needs.Troubleshot minor issues with equipment and tools.Secured accurate item pricing through use of markdown audits.Provided product price information to customers.Kept detailed records of daily progress to identify and correct areas needing improvement.Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.Managed customer relations through communication and helpful interactions.Monitored company inventory to keep stock levels and databases updated.

Wawa, Ontario, Canada

Responding to emails related to course option inquiries, in-person meetings, and student course-related services and issues.Supported student social, emotional and academic development.Monitored curricula and course sequencing.Communicated with students, parents, IT, program administrators and supervisor to resolve course-related issues.Monitored student progress and assisted students in accomplishing established learning objectives.Provided information and coordinated referrals for available programs.Developed tutoring program to help students excel in studies. Implemented retention strategies to improve outcomes.Delivered supportive and knowledgeable counseling to students with academic or personal concerns.Counseled students regarding course and program selection, class scheduling and registration and career planning.Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.Assisted supervisors with employee performance management and offered recommendations for approach and process.Set schedules for 4 staff by planning and designating shiftsand hours.

Wawa, Ontario, Canada

Interacted with vendors to purchase and set up equipment and services.Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.Executed record filing system to improve document organization and management.Leveraged accounting software to manage expenses and keep track of finances.Updated spreadsheets and databases to track, analyze and report on performance and sales data.Edited documents to improve accuracy of language, flow and readability.Created detailed expense reports to facilitate reimbursement for business expenses incurred.Offered technical support and troubleshot issues to enhance office productivity.Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Restocked supplies and submitted purchase orders to maintain stock levels.Answered questions about store policies and addressed customer concerns.Helped customers complete purchases and locate items.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.Processed customer refunds and exchanges according to established guidelines.Maintained secure cash drawers, promptly resolving discrepancies in daily totals.Stocked, tagged and displayed merchandise as required.Welcomed customers and helped determine their needs.Worked flexible schedule and extra shifts to meet business needs.Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Wawa, Ontario, Canada

Collaborated with faculty to develop after-school tutoring program for struggling students.Assisted students with homework and provided supplementary instruction.Met with students and discussed educational goals and expectations.Conducted tutoring sessions to help students engage active learning and critical thinking skills.Developed student confidence through positive reinforcement strategies.Promoted development of good study habits and learning skills.Used positive reinforcement, repetition and review to help students master challenging material.Assisting 1 student with Microsoft PowerPoint, Excel and Bookkeeping to improve comprehension.

Wawa, Ontario, Canada

Adhered to professional house cleaning checklist.Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.Responded to requests from patrons for linens and toiletries.Disposed of trash and recyclables each day to avoid waste buildup.Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.Kept building entryway glass clean and polished for professional presentation.Vacuumed rugs and carpeted areas in lobbies and corridors.Disinfected and mopped bathrooms to keep facilities sanitary and clean.Verified cleanliness and organization of storage areas and carts.Resolved service-related problems and documented actions in system.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Welcomed each new arrival pleasantly and confirmed reservations and identification.Confirmed important personal and payment information for compliance with security and payment card industry standards.Collected room deposits, fees and payments.Completed late check-ins and directed guests to rooms and facilities.Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Wawa, Ontario, Canada

Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.Followed radiation safety measures and used protection devices to prevent harm to patients or staff.Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.Sanitized scanning machines after each patient to prevent spread of germs and illnesses.Executed various types of diagnostic imaging procedures on patients ranging in age from toddler to adult.Reviewed and evaluated developed x-rays, video tape or computer-generated information to determine satisfaction of images for diagnostic purposes.Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.Organized daily work based on collection priority.Tracked collected specimens by initialing, dating and noting times of collection.Centrifuged blood samples as outlined in clinical protocols.Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.Stocked phlebotomy cart or carrier with appropriate supplies.Reviewed patient records for accuracy and completeness.Administered testing with electrocardiogram for patients experiencing events and as screening tool.Educated patients on testing and preparation steps prior to procedure.Edited final test results to provide to physician for analysis.Communicated with healthcare workers and physicians concerning test results.

Wawa, Ontario, Canada

Helped over 100 customers/day complete purchases and locate items.Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.Facilitated cash and credit transactions on cash register.Evaluated incoming shipments for quality issues and processed unacceptable materials for return.Checked in and stocked inventory throughout facility.Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.Replaced merchandise stock throughout check-out lines and end-cap displays.Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.Swept hard surface floors using broom or push broom dust mop.Damp-mopped hard floors to clean and remove residue or spillage.Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.Reported vandalism or other damage to property to supervisor.

Wawa, Ontario, Canada

Completed physical inventory counts each year.Calculated correct order totals, updated accounts and maintained detailed records for inventory management.Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.Checked and pulled defective or expired products from shelves.