Darian Foo Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Collaborate with Chairs to coordinate resource speakers for group meetings, aligning with the strategic planning requirements of each Chair.- Identify immediate and future resource needs of Chairs, actively assisting in fulfilling these requirements.- Conduct onboarding sessions for new Chairs and Resource Speakers to ensure a clear understanding of program expectations and goals. - Qualifies potential Resource Speakers through interviews, ensuring alignment with the specific needs and preferences of Chairs. - Work with resource speakers to explore topics of interest based on the evolving requirements of Chairs.- Compiles and presents Decision Model Assessment (DMA) reports to Chairs, providing valuable insights to guide decision-making.- Ensures the Resource Speaker database is organized and up-to-date, facilitating efficient speaker selection processes.- Coordinates with Chairs for member responses, ensuring a comprehensive collection of data for the CEO Confidence Index surveys.- Assists in compiling reports related to the CEO Confidence Index surveys and coordinates with relevant parties for media publishing.

Petaling Jaya, Selangor, Malaysia

Supporting the holistic educational approach by helping to organize campus-wide activities for our students, as well as acting as mentor and coach to the Student Council members

Petaling Jaya, Selangor, Malaysia

- Collaborate with project managers on successfully delivering assigned marketing projects of various nature, ranging from partner recruitment, deal registration, to supporting partners in the marketing funds reimbursement process. - Successfully recruited 40 new IT partners from Malaysia and the Philippines, enabling the team to achieve the target of 225 new partners for a partner recruitment project with a global IT vendor. - Managed to support 96% of business partners in the APAC region, for a global unified communications IT vendor in getting their marketing funds reimbursed successfully in a project that spanned two years from start to finish.

Kuala Lumpur, Malaysia

- Demonstrated excellent customer service to Singapore based customers for a global South Korean client, while also taking up extra responsibilities relating to helpdesk agent competency, database management, and reporting to operations, while - Occasionally stepped in as a temp facilitator/trainer when the lead trainer is pre-disposed to conduct the training sessions.

Selangor, Malaysia

Responsible for first-level customer support to our client, Johnson & Johnson Vision Care, and their customers, by processing their purchase orders received via calls, fax, and emails accurately and in a timely manner, while displaying excellent teamwork by ensuring all received orders are processed within the agreed SLA by end of the day.

Selangor, Malaysia

- Showcased excellent customer service to various pharmaceutical clients and Alcon Surgical Lens products, by accurately processing their purchase orders received via calls, fax, and emails - Designed and proposed the process flowchart of processing purchase orders via SAP system for Alcon Surgical Lens, as part of the process improvement initiative.

Kuala Lumpur, Malaysia

- Supported the HR department in the end-to-end recruitment process, onboarding of new hires, headcount reporting, and background reference checks; while maintaining excellent business relationships with the recruitment agencies- Coordinated several mass recruitment drives that successfully bought in the headcount required within contact centre operations, with largest to date was 100 new hires in June 2012.- Successfully conducted and presented more than 25 new hire inductions independently.- Helped designed the process framework for the Quarterly Incentive Scheme, while rolled out in mid-2012.

Selangor, Malaysia

- Handled up to 80 calls on a daily basis, from Standard Chartered (M) Bhd's customers pertaining to credit card and personal loans. ensuring that top customer service is provided in each and every call. - Garnered three verified compliments from customers for going the extra mile.