Darian Jones Email & Phone Number

Hauppauge, New York, United States

Assisted network engineering department with the configuration, installation and decommissioning of various networking equipment and software for company clients• Installed and configured Cisco 9000 and 3000 series switches• Inventoried and documented clients network designs and equipment• Ran and re-patched cables in new and existing network closets• Provided network upgrade support for team• Created and updated MS Visio network diagrams for clients

New Hyde Park, Ny

Responsible for diagnosing and resolving hardware, software and end users problems on Windows 10 & 7 platforms for over 300 users.• Trained and supervise help desk technicians• Configure and deploy VoIP equipment and accounts on Mitel 3300 and 5000 systems• Provide resolution and assistance to Windows 10 & 7 related problems, MS Office, Browser programs, Antivirus and other supported proprietary applications and systems• Manage user accounts via Active Directory• Involved in the rollout of software updates and patches• Investigate specialist and complex IT support issues• Responsible for allocating work to junior staff and induction training for new staff• Monitor and follow up calls and emails in help desk queue• Follow up on closed tickets to ensure customer satisfaction

Long Island, Ny

Provide hands-on technical support for Joomla website design, training and support consulting firm. Analyze and resolve web and server issues, providing technical support for clients from the process of initial website set-up to post go-live.• Analyze Joomla and HTML websites and provide web design and troubleshooting support.• Install, configure and setup various Joomla websites, plugins and extensions–including e commerce, e-learning, directories and event registration extensions.• Resolve web-related issues through patient email and phone correspondences, assuring customer confidence and satisfaction with application.• Install and maintain internal computers and network equipment.

Outstanding track record and expertise in major pharmaceutical company led to progression to increased leadership role via release management position, conducting over 100 high-profile release management procedures for up to 4000 units.• Designated main point of contact for all areas regarding release management.• Analyzed, designed and implemented release management strategy and process for deploying units.• Maintained and shared deployment schedule and release notes.• Scheduled and coordinated deployments into the QA and production environments.• Deployed, managed and retired applications and patches via BMC Marimba.• Coordinated regression testing, pilot testing and release of images, applications and patches.• Documented and communicated deployment instructions to impacted employees and stakeholders.• Followed up with application owners and users for feedback and acceptance of deployment.

Commack, Ny

Demonstrated high level of technical competence as well as capacity to juggle multiple tasks, continually reprioritizing to ensure high level of internal customer satisfaction. Setup and configured Toshiba tablets and Dell laptops for over 3000 remote users and troubleshoot and resolved hardware, software, network communication and connectivity problems for remote and in-house users.• Served as first point of contact for in house and remote users for hardware and software issues until formal Help Desk was introduced in 2003. Subsequently served as second level support for escalations.• Recognized for outstanding support during severe outage due to Nochi virus; communicating with IT team and remote users on progress while providing work-around solutions to minimize downtime.• Collaborated with multiple user communities and liaised with IT development teams to design and prioritize system enhancements.• Oversaw vendors providing outsourced services; ensuring service level agreements were met.• Demonstrated proficiency in wide variety of hardware and operating systems including Windows 7, XP/2000/NT/9X.• Installed and troubleshoot laboratory equipment, including POMS, Watson and Spectrometer.

Greater New York City Area

Provided network administration and support on Windows NT and NT Terminal / Citrix platforms for over 300 users. Coordinated equipment and servers move for relocation of two sites.• Served as liaison between users and IT department to identify and define software improvements to increase business productivity.• Provided technical support for Nortel phone system.• Handled all aspects of Y2K upgrades on PC workstations and servers including hardware, software and BIOS upgrades.

Greater New York City Area

Provided network support on UNIX and Windows 95 platforms in NY Metro region.• Converted 150+ clients from Windows 3.1 to Windows 95.• Trained end users in Windows 95, Lotus Smartsuite and Microsoft Office products.• Trained technicians in hardware/software installations and network configurations.• Installed and maintained Lotus Notes server and client workstations.

Ba, Computer Science

Earned 120 credits towards degree BA in Computer Science

Associate Of Science (As), Computer Science