Darin Chipman Email & Phone Number

St George, Utah, United States

Acton, Ma

Apps Associates is a global IT services company that enables organizations to implement, adopt and manage Oracle Applications, Cloud Infrastructure, Salesforce, Analytics and Integration solutions. We partner with our customers to enable their journey to the cloud and deliver continuous business improvement with our managed services. We differentiate through our relentless attention to delivery excellence and customer care. Apps Associates is an Oracle Platinum Partner, a Premier Consulting Partner with Amazon Web Services and a Salesforce Silver Consulting Partner.

Andover, Ma

Directed four global teams responsible for the daily maintenance and support of client environments in the areas of Managed Applications, DBA Services, Web Services, and End User Computing. Assisted Sales with presenting solutions to clients followed by directing the methodology for migrating the clients to hosted and cloud solutions. Lead the development of tools for leveraging newer technologies for improved environment stability and client experience.

Provo, Utah Area

Developed and implemented architectural standards for Oracle E-Business Suite applications at Navisite. Designed documentation standards for client environments. Developed infrastructure standards for external applications to interface with Oracle E-Business Suite applications. Demonstrated client support methods for increasing customer satisfaction.

Provo, Utah Area

Managed the technical projects for moving client Oracle systems to Navisite’s Managed Application Services. Provided proper sizing of new hardware and file systems for Oracle applications to be managed at Navisite. Designed and managed the creation of system monitoring and backups.

Provo, Utah Area

Completed first Oracle E-Business Applications Release 12 installation in North America. Provided DBA support for first installation of Oracle E-Business Suite using Oracle’s Business Accelerators. Reviewed customizations in Oracle products for a client and provided a detail plan for eliminating customizations based on new application functionality. Evaluated Oracle product strategies and prepared suggested integration plans as part of a company merger.

Provo, Utah Area

Team lead for implementation of Oracle Collaboration Suite including Email, Calendar, Files, iMeeting, and the corporate Portal. Documented procedures and provided training to all departments on applicable features of Oracle Collaboration Suite. Developed a complete backup and disaster recovery strategy of all Oracle databases and applications, Linux servers, and MS Windows servers. Developed monitoring scripts and processes for databases and corporate Linux servers. Deployed first NAS at Phone Directories Company using NetApp Filers. Coordinated a successful implementation of Oracle Financial Applications. Developed new corporate web site using MySQL and PHP including online payment functionality. Developed new yellow and white page search utility of over 128 phone directories. Created automation scripts and forms accompanied with standard operating procedures providing administrative personnel the ability to maintain content on the corporate web sites. Performed research to assist in corporate hardware and software purchases.

Greater Salt Lake City Area

Test Lead on United Pan-Europe Communications project; traveled to customer site in the Netherlands and lead testing efforts in simulated production environment. Created automated test tools and test cases for testing interactive TV products using Perl and JavaScript. Developed test cases using JavaScript, HTML, and Macromedia Flash. Installed and maintained interactive TV server installations on Windows 2000 and Solaris.

Provo, Utah Area

Gathered business requirements and developed systems requirements for internal systems. Developed and presented proposals to the IT group based on requirement and feasibility analysis. Coordinated with IT to develop test plans and perform user acceptance testing of IT deliverables. Developed user documentation and provided training for new and improved tools and processes. Monitored and tracked the progress of all project phases. Developed methods and metrics to measure the effectiveness of processes in use within the Customer Support organization.

Provo, Utah Area

Implemented and maintained the first online knowledge base at Vinca Corporation. Created tools and developed the process for creating and submitting new knowledge base content. Trained network engineers to more effectively utilize their time by posting valuable information to the knowledge base.

Provo, Utah Area

Tier-2 support technician for Vinca High Availability products. Worked closely with testers and developers to find solutions for escalated or previously unresolved issues. Provided technical solutions for Tier-1 support technicians, Field Systems Engineers, Sales and Marketing departments. Frequently traveled domestically and internationally to provide on-site technical troubleshooting and training. Instructor for Vinca Certified Engineer (VCE) classes in Spanish.

Provo, Utah Area

Provided front-line technical support to customers for server high availability products. Wrote alternative installation documentation. Reported issues to testing and engineering for future product development and enhancements accompanied by follow up with customers.

Provo, Utah Area

Managed a team of contracted testers during evening test sessions. Completed functional, and acceptance testing within specified time constraints. Logged detailed software bugs in the appropriate databases and worked with developers for prioritization.

Provo, Utah Area

Backup Team Leader. Provided technical support for various Novell/WordPerfect applications to end-users while logging accurate notes on support incidents. Specialized in WordPerfect Language Modules and International versions of WordPerfect. One of two people providing technical support in Spanish.

Bachelor'S Degree, Business - Information Technology Management

Business