It Manager
Lead a team of IT Support Associates and Engineers supporting business operations for the West Jordan, Utah, Amazon fulfillment center.
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@amazon.com
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Darin Dickson is listed as Information Technology Executive | IT Operations Director | Process Improvement | ITIL Management | End User Computing based in West Jordan, Utah, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Darin Dickson.
Darin Dickson previously worked as IT Manager at Amazon and Director, End User Computing at Intermountain Healthcare. Darin Dickson holds Bachelor Of Science, Business Management, Human Resources Emphasis from University Of Utah - David Eccles School Of Business.
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I am an information technology professional with vast technical, managerial, and leadership experience. I have been accountable for ensuring highly reliable, secure, and available enterprise-wide IT infrastructure in critical production environments throughout my career. I have a superior record of exceeding customer expectations. I am experienced in IT process management, executive level business relationship management, client hardware and software engineering, development and support. I have a collaborative customer service focus. I am known for leading, guiding and motivating large enterprise teams.
Listed skills include Healthcare Information Technology, Process Improvement, Software Documentation, System Administration, and 21 others.
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West Jordan, Utah, United States
Lead a team of IT Support Associates and Engineers supporting business operations for the West Jordan, Utah, Amazon fulfillment center.
Greater Salt Lake City Area
Oversaw client software and hardware engineering, desktop imaging, application packaging, virtual desktop infrastructure, asset management, and support. Managed service level adherence and customer satisfaction. Handled human resource functions. Service Delivery Manager for outsourced engineering functions.• Reduced SLA violations by 160% in 1 year and maintained this over another 1½ years.• Implemented a daily huddle with managers to review current key performance indicators and to create action plans to resolve incidents and organize for request completion.
Salt Lake City Metropolitan Area
Handled operations for intranet and external web presence, email and messaging engineering and infrastructure, virtual desktop infrastructure, and desktop engineering for the enterprise.• Dramatically improved Exchange performance through Outlook caching.
Salt Lake City Metropolitan Area
Led company intranet and external web presence operations. Managed a team of developers who provided internal web applications and interface operations team.• Converted clinical web platform to x86-based hardware, saving hundreds of thousands.
Salt Lake City Metropolitan Area
Implemented firewall rules to protect the internal network for malicious activity. Operated web hosting servers providing a platform for internally developed web applications.• Led a project to block all outbound traffic to secure the Intermountain network.
Greater Salt Lake City Area
Led a team of test lab technicians providing technical platforms for application and infrastructure testing.
Salt Lake City Metropolitan Area
Setup technical environments to simulate productions environments to allow application and infrastructure testing.
Greater Salt Lake City Area
Provided consulting and implementation of Novell Directory Services to a variety of Net.works clients.• Competed Novell Netware upgrade project to utilize Novell Directory Services.
Greater Salt Lake City Area
Enterprise Network PlannerLocal Area Network ManagerPersonal Computer Support TechnicianData Coordinator
Activities and Societies: Beta Gamma Sigma Cum Laude
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Darin Dickson is listed as Information Technology Executive | IT Operations Director | Process Improvement | ITIL Management | End User Computing.
AeroLeads has found 1 work email signal at @amazon.com for Darin Dickson.
Darin Dickson is based in West Jordan, Utah, United States.
Darin Dickson has worked for Amazon, Intermountain Healthcare, The Church Of Jesus Christ Of Latter-Day Saints - Human Resources, The Church Of Jesus Christ Of Latter-Day Saints, and Net.Works.
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Darin Dickson holds Bachelor Of Science, Business Management, Human Resources Emphasis from University Of Utah - David Eccles School Of Business.
Darin Dickson is listed with skills including Healthcare Information Technology, Process Improvement, Software Documentation, System Administration, Healthcare, Active Directory, Visio, and Hipaa.
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