Sales and promotions for up coming local musical events in the area. This is a temporary position while I am looking for a permanent position in the area.

I started with this company as a front counter Service Consultant, Scheduling incoming customer appointments, up selling services, overseeing repairs throughout the process and updating customers on the status of their repairs. I was the number one producing advisor every month and I was with this company. As a result I was later moved to oversee all internal service repairs (unsold stock units and pending sold units) and also oversee all pending new sold units to the point of delivery, working with the new owners to ensure their new RV would have all of the conveniences that they may want and/or need that do not come from the factory. I contacted each new customer prior to delivery and reviewed what was and was not promised by the sales team and what each new customer could expect on the day they took delivery. I would also discuss with them the many upgrade options they may consider to enjoy their purchase more. I was their primary point of contact leading up to and even after their delivery. In addition, my job was to oversee the inventory and maintain it in sellable condition. Occasionally I would handle dispatching work to the technicians and even assisting in basic repairs. I helped train new front counter Service Advisors as well as helping with unhappy or difficult customers on a daily basis. And much, much more.

I started with this company when it was Olinger Travel Homes in Customer Service, as a Service Consultant, and later moved up to become the Assistant Service Manager. After a couple of years, Mr. Olinger retired and sold his business to Camping World. Some of my duties included scheduling incoming customers, up selling services, overseeing repairs through out the process and updating customers on the status of their repairs. Managed and trained new incoming personnel in the service department. Develop service specials and promotions. Managed the service drive and dispatched work to technicians. Review completed repairs and verify repairs completed properly and units clean and ready for customer pick up. Handle customer concerns ("hot customers") ie. Unsatisfactory repairs, lack of contact from other employees, slow or wrong materials that were ordered, communicate with product manufacturers to resolve customer concerns and to expedite repairs ongoing in the shop. Write body shop estimates and communicate with Insurance adjusters to get estimates approved and work scheduled as well as being sure all portions of the repairs get paid for in a timely manner from the insurance companies. Organize and conduct meetings with the service staff for the purposes of maintaining smooth daily operations and address employee concerns. Member of the safety committee, maintain OSHA standards and addressing potential issues, including developing action plans to resolve potential issues. Communicate with the Sales staff, to staff properly for busy periods. Oversee vendor operations verifying invoices and dollar amounts and keeping checks and balances.

I started with MOC in the Los Angeles area as a Route Sales Manager and independent contractor. Route sales of automotive repair chemicals, additives and equipment. My job was to maintain existing accounts and increasing our product penetration within existing accounts. Train customer service drive personnel on selling & marketing techniques and to implement new sales programs and strategies. Acquire new accounts and grow their/our business via cold calling, persistence and networking. I developed marketing strategies to increase our product penetration and end user sale and satisfaction. I developed "Service Menus" for dealerships to use as sales tools working with the customers to help sell goods and services with cost & profit analysis statements to department managers on a quarterly basis.During the time I was with MOC Corporate, I went from 7 customers to over 80. Sales went from $14K/month to over $160K/month in my territory.I set several sales records for the company, top weekly sales, top monthly sales, top annual sales and was distributor of the year 2 out of the 3 years I worked with corporate. Most records still hold to this date. During the time I was there I trained 3 reps. Who ended up taking over my territory when I left to move up to So. OR. to start my own distributorship for the company in Grants Pass that did not succeed. I worked with the local distributor for a couple of years before he then sold his business and territory to a larger distributor that I chose not to work for as a result of changing profit structures. Locally, when I started, we only had about 20% to 30% of the market share of dealerships doing business with us. In the two years I worked as the Sales Manager, I grew that to approximately 60% market share, by implementing the things I did in Los Angeles that made me successful there.