Darin Watson Email & Phone Number

Arlington, VA

• Provide high quality support via email, remote connectivity, telephone or in person to customers with network, hardware and software problems.
• Assist Call Center in achieving required call center goals and industry requirements.
• Provide IT support to over 1000 civilian and military employees including field sites.
• Provide direct support to SES personnel including two-star Navy Admirals and Navy Captains.
• Perform administrative IT tasks such as creating internal/ legacy accounts modify, and disable network accounts in Active Directory and building email accounts in MS Exchange Console.
• Assist Systems Engineer team with IAVA patching and general server maintenance.

Indian Head, MD

• Build, monitor, test, and document classified and unclassified software/hardware baselines.
• Ensure Panasonic Toughbook laptops reach N4 (deployable) status by completing a thorough and exhaustive configuration process by completing hard drive functional stabilization and upgrades to include operating system.
• Conduct analysis on software patches to identify and prevent potential application malfunctions.
• Responsible for adding/removing users, assigning all permissions, and monitoring access logs for MS SharePoint Intranet site.
• Provide training to all Intranet site owners to ensure responsibilities and details to ensure proper use of team sites.
• Upgrade software/perform patch installation based on information assurance and customer requirements.

Washington D.C. Metro Area

• Responsible for daily support of 5,000 end users, 3,000 desktops, and 40 remote sites.
• Perform configuration and maintenance of Active Directory accounts.
• Troubleshoot software, hardware and printer problems using remote desktop connection or at workstations.
• Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripheral, data communications and computer network systems.
• Respond to escalated trouble requests and provide solutions to unresolved & challenging tasks.
• Install, configure and test Agency and Third Party Software.

Lexington Park, MD

• Responsible for the overall day-to-day user security operations and administration for over 5000 Oracle and UNIX accounts at 19 Production sites, and 34 test environments hosted on IBM Mainframes and Solaris operating.
• Ensure all users have appropriate clearances, security training, accurate and complete forms prior to system access.
• Utilize Department of Defense Regulation 5200.2-R, "Personnel Security Program," to establish organizational policies and standards.
• Assign/Revoke roles and privileges to users based on a “need to know” and job requirement of the individual.
• Use web-based DFAS Information Assurance Tool to add, modify and delete UNIX, Oracle, COGNOS, and WWW accounts.
• Enter UNIX commands to add, delete, & modify users, assign groups and reset passwords.

Mclean, VA

• Provide independent validation and verification testing of hardware and software for the Department of Defense, Headquarters, Surface Deployment and Distribution Command, Worldwide Port System (WPS) using HP-UX version.
• Manage the development/training of new team members while actively maintaining full workload.
• Provide written and oral reports to project manager in regards to testing, training, and overall team or individual assignments.
• Work with developers to communicate Configuration Control Board approved customer requirements and turn them into workable solutions.
• Represent test team in daily Government testing status meetings with responsibility for explaining failures to customers and developers.
• Establish and test sftp, scp and ssh connections between all sites.