Configurator Specialist
Current- Developed over 20 streamlined procedures for the creation of invoices and bills, with a direct delivery of completed tasks to customers via email, Microsoft Teams or direct FTP server integration within the company.- Organized meetings with customers to identify solutions and implement strategies aimed at reducing development and production timelines, fostering increased efficiency and output.- Implemented the automation of customized video creation procedures, effectively minimizing the need for manual interventions and enhancing overall process efficiency.- Creation of written and video materials, including all the data related to each procedure to ensure readily available information for my team. Minimized analysis time and facilitated workflow transitions.- Conducted in-depth analysis of production processes, identifying and addressing procedural errors. Created detailed reports outlining errors and the implemented solutions.- Recorded time tracking records about the ongoing jobs, providing transparent insights into task execution and time, to align the customers.- Facilitated collaborative discussions with team members, contributing the organization of new procedures and troubleshooting sessions for effective problem resolution.