Darius Brooks Email & Phone Number

United States

Waltham, Massachusetts, United States

Manage inventory of medical equipmentCalibrate medical devices such as probes, loaner systems and work benchesHandle customer relations for scheduled maintenance of devicesUse Salesforce to create and manage tickets

Massachusetts, United States

Greater Boston Area

Provided repair services through scheduled appointments through FieldNation. Troubleshooting anddiagnostics of Cell Phones, Tablets, Laptops, and Servers. Re-imaging and deployment of supportedPC’s.

Braintree, Ma

Provide support for desktops, laptops, tablets, smartphones and associated peripherals. Developedinventory count procedure and consistently maintained inventory record accuracy. Order multiple partsweekly to refurbish machines with issues I have previously diagnosed. Monitor and address requeststhrough on-line ticketing system daily and met the service level agreement at 100%. Responsible forconfiguration, repairs, installation and imaging of software and hardware.

Greater Boston Area

- Provide customer service to potential buyers and assisted in making sure they were comfortable with their purchases- Responsible for greeting customers in the computer products area and to gain more revenue - Assisted in setting up the store for holiday promotions and other special events to ensure that we provide details on promotions

Greater Boston Area

- Provide support for desktops, laptops, tablets, smartphones and associated peripherals- Order multiple parts weekly to refurbish machines with issues I have previously diagnosed- Monitor and address requests through on-line ticketing system daily and met the service level agreement at 100% - Responsible for configuration, repairs, installation and imaging of software and hardware

Brockton, Massachusetts

- Manage diagnostics and break fix for Laptops/Desktops/Tablets/Cell phones, Windows and Apple based products- Performed software troubleshooting to isolate and solve Operating system issues- Train senior management and coworkers on how to make simple repairs three time a week - Provide estimate requests to customers for the repair of their devices

- Provide customer service to customers with professionalism- Diagnose product issues and provide manufacturer’s grade repairs in under an hour providing customers optimal satisfaction- Documenting and updating our inventory through the POS system

Newton, Massachusetts

- Provided remote troubleshooting services to clients using a ticketing system within the Foodtec network- Maintained and enforced policies through Active Directory- Installed hardware and provided troubleshooting service on the phone to a company-wide list of end users over the phone, in person when applicable- Maintained software through coordinated hardware and software upgrades for a select list of end users- Responsible for setting up new users with proper security rights using Active Directory- Imaging Laptops and Desktops using SCCM for clients- Monitor and manage ticketing system and escalate and resolve as necessary

Role included but was not limited to:Hands-on trouble shooting, diagnosing and repair and refurbishing of cell phones, tablets and computers. Responsible for product-associated paperwork, documentation, and the handling and packaging necessary to complete tasks associated with assigned products. Determine parts to be replaced and provide cost estimates to the client prior to starting any work. Determine parts to be replaced and provide cost estimates to the client prior to starting any work Worked efficiently to solve issues while maintaining productivity requirements.

Stoughton, Ma

Greater Boston Area

Responsibilities included installing, configuring, troubleshooting and maintaining the Microsoft Windows and notebook computers, peripherals, and hand held devices for crews and all associated peripherals and needed supplies/equipment (includes inventory of all equipment/software). Monitored and addressed needs/requests through on line ticketing system. Configured and supported local area network and Internet system. Maintaining the network hardware and software and monitoring the network to ensure network availability to all system users and perform necessary maintenance to support network availability for all users.

Computer Science, Freshman

High School Diploma

Education record

Computer Science