Darius Kövessi Email & Phone Number

Helsinki, Fi

Helsinki, Fi

Helsinki, Uusimaa, Finland

• Lead, mentor, and motivate the team for collaborative and goal-driven work.• Engage customers, provide expert advice, and deliver exceptional service.• Troubleshoot complex Data Warehouse issues for accurate reporting and functionality.• Drive initiatives aligning with organisational goals for continuous improvement.• Monitor HR metrics using data-driven insights to optimize efficiency.• Implement training programs for team skill enhancement and professional growth.• Collaborate on cross-functional projects to foster innovation and company-wide initiatives.

• Supervised all technical processes of the IT Consultants and IT Consultants Helpdesk teams.• Reduced quality inspection time from 40 minutes to under 5 minutes through workload transformation and process automation.• Improved delivery time by 30-40% through effective employee performance management, coaching, and one-on-one capacity building sessions.• Efficiently resolved customer and vendor issues and incidents by implementing an escalation management system.• Enhanced customer satisfaction by offering personalised consulting to deliver tailor-made products and services.• Decreased newcomer training costs and shortened onboarding time from 3-6 months to 1-3 months by establishing a new hires' development process.

• Managed approximately 7 Operational Entities (OEs).• Enhanced efficiency and transparency by developing and implementing an automated tracking process using SharePoint and MS Access.• Oversaw the complete decommissioning process for servers.• Managed new infrastructure services and coordinated the decommissioning process between the customer and IBM, the vendor.

High School

Bachelor'S Degree, Agricultural Engineering