Darius Leon Email & Phone Number

Summary      Highly motivated individual with strong interpersonal skills that drives continuous customer satisfaction. Result-oriented and highly responsible. Strongly dedicated Leader with close attention to detail. Committed team player that efficiently prioritizes projects and tasks to meet deadlines and goals. Passionate and ambitious, with a drive for excellence. Able to inspire staff and make them feel valued. Understands how to encourage workers to achieve daily, weekly and monthly goals.  Qualifications 2+ years of retail management, administrative and customer service experience. 2 years of financial institution experience Experienced in manpower planning and quality control improvement processes Strong technical, analytical and customer/member service skills Bi-lingual Spanish/English Achievements Q3 2020 Financial Metrics: Credit Cards 306% (46/15), Consumer Loans 137% (516642.56/375000), Qualified Business referrals 200% (6/3), Qualified Investments 125% (4/3)Professional Experience  Universal Member Relationship Specialist VyStar Credit Union, Jacksonville, FL December 2018 - Current Open several accounts such as: certificates of deposit, business accounts, personal accounts, IRA’s, and HSA’s. Provide exceptional service to new and existing members. Conduct financial guidance to best serve the members interest. Assist members with their banking needs over the phone via call/contact center. Process teller transactions with precision and haste to accommodate the member’s needs. Achieve personal referral and sales goals by cultivating relationships with our members. Promote, and cross-sell credit union products/services. Ensures branch operations ends with accurate balancing. Open/Close the branch according to business guidelines. Originate consumer loans such as: credit cards, auto, and personal loans. Maintain extensive knowledge of the BSA, CIP, USA Patriot Act, OFAC, and Fair Lending and Credit Card Act.

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  St Johns River State College