Darius Smith Email & Phone Number

Atlanta Metropolitan Area

Rail Control server maintenance/ UNIX/ Linux, Remote Terminal Unit troubleshooting and repair, router configuration and modem diagnostics, LRE and switch configuration. Install and maintain Programmable Logic Controller, Perle and UDS devices. PC and printer repair including hard drive, video card, memory, motherboard, diagnostics and configuration, Administration of Computer Maintenance resources with relevant activities to support the Integrated Operations Center, rail line interface… Show more Rail Control server maintenance/ UNIX/ Linux, Remote Terminal Unit troubleshooting and repair, router configuration and modem diagnostics, LRE and switch configuration. Install and maintain Programmable Logic Controller, Perle and UDS devices. PC and printer repair including hard drive, video card, memory, motherboard, diagnostics and configuration, Administration of Computer Maintenance resources with relevant activities to support the Integrated Operations Center, rail line interface equipment connectivity and Data Acquisition (SCADA) interface Show less

Atlanta Metropolitan Area

Rail Control server maintenance/ UNIX/ Linux, Remote Terminal Unit troubleshooting and repair, router configuration and modem diagnostics, LRE and switch configuration. Install and maintain Programmable Logic Controller, Perle and UDS devices. PC and printer repair including hard drive, video card, memory, motherboard, diagnostics and configuration, Administration of Computer Maintenance resources with relevant activities to support the Integrated Operations Center, rail line interface… Show more Rail Control server maintenance/ UNIX/ Linux, Remote Terminal Unit troubleshooting and repair, router configuration and modem diagnostics, LRE and switch configuration. Install and maintain Programmable Logic Controller, Perle and UDS devices. PC and printer repair including hard drive, video card, memory, motherboard, diagnostics and configuration, Administration of Computer Maintenance resources with relevant activities to support the Integrated Operations Center, rail line interface equipment connectivity and Data Acquisition (SCADA) interface Show less

Led and completed Food & Beverage Point of Sale (F&B POS) implementation projects in hotel and restaurant environments, both on-site and remotely.Analyzed customer needs and operational workflows to customize and effectively implement POS solutions.Installed, configured, and set up equipment, including servers, workstations, printers, and other devices to meet user requirements.Conducted comprehensive POS implementations, encompassing system configurations, restaurant menu item… Show more Led and completed Food & Beverage Point of Sale (F&B POS) implementation projects in hotel and restaurant environments, both on-site and remotely.Analyzed customer needs and operational workflows to customize and effectively implement POS solutions.Installed, configured, and set up equipment, including servers, workstations, printers, and other devices to meet user requirements.Conducted comprehensive POS implementations, encompassing system configurations, restaurant menu item configurations, site surveys, audits, and testing for system equipment.Provided on-site training, system testing, and post-implementation support,ensuring seamless go-live experiences for clients.Executed network connection testing for multiple hardware devices, ensuringrobust and reliable connections.Ensured implemented solutions met specifications and aligned with customer-specific operational workflows.Reported additional functional requests from customers to the internal Productand Development team for consideration.Addressed operational and application questions, offering consultation to clientsthroughout the implementation process.Delivered technical support post go-live, resolving issues and ensuring ongoingsystem performance.Coordinated effectively with various internal technical teams, including Product,Support, and Development teams, fostering collaborative project success. Show less

Utilized innovative tools to troubleshoot and implement optimal repair solutions for smartphones, tablets, and various electronic devices.Surpassed key performance indicators by completing projects ahead of deadlines, achieving a service/repair metric success rate of 98%.Managed device repair appointments using the Repair Q ticketing system and Service now serving over 20 customers daily.Optimized actual, on-hand, and on-order quantities to enhance cost-effectiveness.Completed… Show more Utilized innovative tools to troubleshoot and implement optimal repair solutions for smartphones, tablets, and various electronic devices.Surpassed key performance indicators by completing projects ahead of deadlines, achieving a service/repair metric success rate of 98%.Managed device repair appointments using the Repair Q ticketing system and Service now serving over 20 customers daily.Optimized actual, on-hand, and on-order quantities to enhance cost-effectiveness.Completed over a thousand hours of both technical and non-technical courseworkwithin specified time periods. Show less

United States

Installed and configured software operating systems and applications, ensuring optimal performance and user satisfaction. Performed comprehensive information technology support functions, addressing a wide range of technical issues. Established and executed preventive, scheduled, and unscheduled maintenance actions to ensure system reliability. Reported security incidents promptly and took corrective measures to safeguard information systems. Integrated base communications… Show more Installed and configured software operating systems and applications, ensuring optimal performance and user satisfaction. Performed comprehensive information technology support functions, addressing a wide range of technical issues. Established and executed preventive, scheduled, and unscheduled maintenance actions to ensure system reliability. Reported security incidents promptly and took corrective measures to safeguard information systems. Integrated base communications systems, enhancing overall connectivity and operational efficiency. Show less

Austell, Georgia, United States

Effectively troubleshooted a variety of technical devices in a fast-paced, complex environment encompassing retail, food service, operations, and corporate needs.Provided HP POS and PCI-compliant hardware and software troubleshooting and support for 300 terminalsacross 2 locations, ensuring seamless retail operations.Developed and implemented PowerShell scripts for diagnosing ongoing support issues via log file analysis, facilitating process updates for a more stable production… Show more Effectively troubleshooted a variety of technical devices in a fast-paced, complex environment encompassing retail, food service, operations, and corporate needs.Provided HP POS and PCI-compliant hardware and software troubleshooting and support for 300 terminalsacross 2 locations, ensuring seamless retail operations.Developed and implemented PowerShell scripts for diagnosing ongoing support issues via log file analysis, facilitating process updates for a more stable production environment.Performed troubleshooting and maintenance with Symantec Enterprise Protection Manager (SEPM) toensure robust security across all devices.Managed the imaging, deployment, and maintenance of HP laptop and desktop systems running Windows10, ensuring optimal performance and user satisfaction.Maintained and updated Windows systems using Windows Server Update Services (WSUS), ensuringsystems were up-to-date and secure.Provided comprehensive audio/visual troubleshooting and support for systems including Minicom, Extron,and ComQi, enhancing presentation and communication capabilities. Show less

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Associate Of Science - As, Information Technology

Major in Computer Information Systems

Computer User Specialist

ACI Learning Company for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program..