Technical Support Representative Tier 2 Support
Current- Administered technical support via telephone, email, and chat for enteprise customers
- Reconciled complex issues with the use of remote support software
- Troubleshoot Examplify issues for clients* Technical expert for Examplify and point of escalation for support teams
- Identified early symptoms, patterns, and compatibility issues for Examplify users
- Developed best practices, tips, and training scripts for Examplify, Exam Integrity and Exam Monitor customers
- Resolved complex issues involving remote examination