Technical Support Representative Tier 2 Support
Current• Administered technical support via telephone, email, and chat for enteprise customers• Reconciled complex issues with the use of remote support software • Troubleshoot Examplify issues for clients* Technical expert for Examplify and point of escalation for support teams• Identified early symptoms, patterns, and compatibility issues for Examplify users• Developed best practices, tips, and training scripts for Examplify, Exam Integrity and Exam Monitor customers• Resolved complex issues involving remote examination