Rafaela R. Email & Phone Number

I provided remote technical support to multiple end-users with a focus on resolving incidents and fulfilling requests for the installation, configuration, and upgrades of the company’s hardware and software products and applications. Using the incident ticketing systems, I processed requests and performed day-to-day troubleshooting of the systems and.

For this job, I served as the primary Point of Contact for customers responding to a high volume of requests for products and services. I helped the team in multiple ways, including:> Improving online customer experience by resolving client issues and helping with order processing.> Analyzing order data to ensure the accuracy and completeness of the.

Honolulu, Hawaii, United States

In these earlier roles, I assisted diverse customers in fast-paced environments to ensure exceptional client-centric service while maintaining compliance with policies, procedures, and standards. My contributions included:> Minimized the on-hold wait times while answering phones to enhance customer experience.> Resolved complex customer issues maintaining.

Fort Lauderdale, Florida, United States

In these earlier roles, I assisted diverse customers in fast-paced environments to ensure exceptional client-centric service while maintaining compliance with policies, procedures, and standards. My contributions included:> Minimized the on-hold wait times while answering phones to enhance customer experience.> Resolved complex customer issues maintaining.

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Associate Of Science (As), Hospitality Administration/Management

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