Technical Support Specialist
Current
Jun 2023 - Present
AeroLeads people directory · profile
Rafaela R. Email & Phone Number
Client-focused IT Help Desk professional
at
Turnitin
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Client-focused IT Help Desk professional
Location
Spring, Texas, United States
Company size
Who is Rafaela R.? Overview
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Quick answer
Rafaela R. is listed as Client-focused IT Help Desk professional at Turnitin, a with 537 employees, based in Spring, Texas, United States. AeroLeads shows a matched LinkedIn profile for Rafaela R..
Rafaela R. previously worked as Technical Support Specialist at Turnitin and IT Specialist at Ibm. Rafaela R. holds Associate Of Science (As), Hospitality Administration/Management from Broward College.
Company email context
Email format at Turnitin
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Turnitin
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Profile bio
About Rafaela R.
I am an experienced professional with 3 years of a successful track record in IT Help Desk and Desktop Support resolving multiple issues with application software and operating systems. Tapping into my extensive background in customer service in diverse industries helps me nurture great relationships by leveraging my strong interpersonal and problem-solving skills. Focusing on enhancing every client’s experience, I build rapport with diverse people, analyze the root cause of problems, and find solutions to meet their needs and expectations. My seniors appreciate my drive for excellence and dedication and often entrust me with the role of an internal trainer to improve the performance of new hires. Collaborating within cross-functional teams, I have mastered valuable skills facilitating superb client experience, including:✓ Responding to customer requests and inquiries via phone, email, and online tools;✓ Troubleshooting of hardware and software as well as debugging and resolving technical issues with MacOS, IOS, and Windows.✓ Maintaining service software and leveraging the ticketing system. I am fluent in Portuguese, with a good command of Spanish.
Current workplace
Rafaela R.'s current company
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Turnitin
7 roles
Rafaela R. work experience
A career timeline built from the work history available for this profile.
It Specialist
I provided remote technical support to multiple end-users with a focus on resolving incidents and fulfilling requests for the installation, configuration, and upgrades of the company’s hardware and software products and applications. Using the incident ticketing systems, I processed requests and performed day-to-day troubleshooting of the systems and devices. On top of communicating with users via telephone, email, and online, I also fixed technical bugs with MacOS, IOS, and Windows. Due to my IT experience and customer service excellence, I was asked to help with the training and coaching of new hires and peers.
Jan 2020 - May 2023
Order Support Specialist (Apple)
For this job, I served as the primary Point of Contact for customers responding to a high volume of requests for products and services. I helped the team in multiple ways, including:> Improving online customer experience by resolving client issues and helping with order processing.> Analyzing order data to ensure the accuracy and completeness of the service.> Updating customer account information.
Jul 2019 - Dec 2019
Airport Services Agent (American Airlines)
In these earlier roles, I assisted diverse customers in fast-paced environments to ensure exceptional client-centric service while maintaining compliance with policies, procedures, and standards. My contributions included:> Minimized the on-hold wait times while answering phones to enhance customer experience.> Resolved complex customer issues maintaining a tactful, friendly, and professional demeanor.> Tracked customer service cases and updated service software and reports.> Was assigned to train and guide new hires to increase their performance.
Aug 2018 - Jun 2019
Airport Services Agent
In these earlier roles, I assisted diverse customers in fast-paced environments to ensure exceptional client-centric service while maintaining compliance with policies, procedures, and standards. My contributions included:> Minimized the on-hold wait times while answering phones to enhance customer experience.> Resolved complex customer issues maintaining a tactful, friendly, and professional demeanor.> Tracked customer service cases and updated service software and reports.> Was assigned to train and guide new hires to increase their performance.
Nov 2016 - Jul 2018
Airport Services Agent
Jan 2016 - Nov 2016
Airport Services Agent
Jan 2014 - Feb 2015
Team & coworkers
Colleagues at Turnitin
Other employees you can reach at turnitin.com. View company contacts for 537 employees →
MM
Milon Mondal
Colleague at TurnitinKolkata, West Bengal, India
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KI
Kevin Ing
Colleague at TurnitinSan Diego, California, United States
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AC
Antímio C.
Colleague at TurnitinLondon Area, United Kingdom
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CD
Claressa Dixon
Colleague at TurnitinSan Leandro, California, United States
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SH
Seema Handa Bhatt
Colleague at TurnitinGhaziabad, Uttar Pradesh, India
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RD
Robert Diez M.
Colleague at TurnitinPhilippines
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VR
Vincent Roly
Colleague at TurnitinMelbourne, Victoria, Australia
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SH
Shahin Hussain
Colleague at TurnitinNewcastle Upon Tyne, England, United Kingdom
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GC
Gary Clemenceau
Colleague at TurnitinOakland, California, United States
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KA
Kehinde Agbaje
Colleague at TurnitinUnited Kingdom
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Milon Mondal
Colleague at TurnitinKolkata, West Bengal, India
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KI
Kevin Ing
Colleague at TurnitinSan Diego, California, United States
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AC
Antímio C.
Colleague at TurnitinLondon Area, United Kingdom
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CD
Claressa Dixon
Colleague at TurnitinSan Leandro, California, United States
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SH
Seema Handa Bhatt
Colleague at TurnitinGhaziabad, Uttar Pradesh, India
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RD
Robert Diez M.
Colleague at TurnitinPhilippines
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VR
Vincent Roly
Colleague at TurnitinMelbourne, Victoria, Australia
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SH
Shahin Hussain
Colleague at TurnitinNewcastle Upon Tyne, England, United Kingdom
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GC
Gary Clemenceau
Colleague at TurnitinOakland, California, United States
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KA
Kehinde Agbaje
Colleague at TurnitinUnited Kingdom
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2 education records
Rafaela R. education
Associate Of Science (As), Hospitality Administration/Management
Ciências Sociais
FAQ
Frequently asked questions about Rafaela R.
Quick answers generated from the profile data available on this page.
What company does Rafaela R. work for?
Rafaela R. works for Turnitin.
What is Rafaela R.'s role at Turnitin?
Rafaela R. is listed as Client-focused IT Help Desk professional at Turnitin.
Where is Rafaela R. based?
Rafaela R. is based in Spring, Texas, United States while working with Turnitin.
What companies has Rafaela R. worked for?
Rafaela R. has worked for Turnitin, Ibm, Volt, Delta Air Lines Global Services, Llc, and Emirates.
Who are Rafaela R.'s colleagues at Turnitin?
Rafaela R.'s colleagues at Turnitin include Milon Mondal, Kevin Ing, Antímio C., Claressa Dixon, and Seema Handa Bhatt.
How can I contact Rafaela R.?
You can use AeroLeads to view verified contact signals for Rafaela R. at Turnitin, including work email, phone, and LinkedIn data when available.
What schools did Rafaela R. attend?
Rafaela R. holds Associate Of Science (As), Hospitality Administration/Management from Broward College.
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