Darius Phillips Email & Phone Number

United States

Beltsville, Maryland, United States

• Iknowmed Generation 2 / Orchard Harvest LIS
• Provided technical understanding of (EHR) and LAB integration software.
• Conducted in-depth analyses of end-user feedback to drive ongoing improvements in EMR system.
• Promoted interoperability between healthcare IT systems.
• Provided technical support to colleagues as needed, provided knowledge in analytical methods.
• Learned various medical roles within the workflow to train staff on effective us of the Iknowmed G2 software relevant to their role.

United States

• Iknowmed Generation 2
• Collaborated with various medical centers staff to help meet the organizational goals for improved patient outcomes and operational efficiency.
• Identified and resolved areas for improvement within existing clinical systems to enhance user experience.
• Conducted trainings for doctors, nurses, and other healthcare staff to ensure proper utilization of Iknowmed G2.

Greater Atlanta Area

• Successfully provided technical support for Ricoh printer software for four months before being promoted to Jr. Admins Robotics team.
• Installs, tests, troubleshoots, and robots, printers, whiteboards, multi-function devices via the cloud
• Championed best practices in robotics maintenance, leading to increased reliability and reduced equipment failure rates.
• Designed and installated of new robotic systems and ensured seamless integration into existing workflows.

Greater Atlanta Area

• Provided remote technical assistance and support for incoming queries from employees related to computer systems, software, and hardware
• Maintains daily performance of computer systems, POS systems, payment controllers and fuel controllers
• Resolved level 1 incidents for customers through the troubleshooting process and fix problems through remote software (VMware, Vdi, Jump and VNC), escalated incidents when necessary.
• Assisted in the development of a comprehensive knowledge base, reducing resolution times for common issues.
• Provided after-hours support during critical system updates or outages, minimizing downtime for users.

Baltimore, Maryland Area

• Setup hardware devices including monitors, desktops, HP laptops, printers, and peripherals for the Baltimore County Public School System
• Improved end-user satisfaction by providing timely and efficient L1 desktop support for technical issues.
• Continuously engaged in professional development through training courses and online resources to stay up to date with emerging trends in desktop support and network administration.
• Developed and maintained strong relationships with users to facilitate open communication channels and ensure satisfaction in the level of desktop support provided.

Laboratory Associates Certificate, Biotechnology

24- week laboratory skills program

Security And Loss Prevention Services, 99%

Learning a wide variety of skills from self defense, weapons technique, and proper use of force. Became certified for the State of.

Information Technology

Activities and Societies: 2 year Information Technology Vocational program teaching a wide variety or I.T skills