Head of Security for Dufeu IT Solutions Ltd, responsible for ensuring clients are up to date with their security operations and that they are as secure as possible, streamlining security operations and processes. Whilst implementing security best practices and solutions that are capable of enhancing the clients security posture. This will consist of providing clients with security knowledge via security reviews and security awareness training, whilst continuing to stay up to date with the most advanced security solutions and vulnerabilities that are out in the wild. Also providing regular vulnerability scans and providing remediation actions. Implementing and managing email gateways, MFA, EDR, password managers and phishing campaigns. Conducting risk assessments, to allow clients to prioritize risk and creating incident response plans in preparation for if an attack or breach occurs. Working to get customers through their CE and CE+ certifications, to ensure compliance all year round, not just at the time of obtaining the certification.Delivering exceptional service skills, whilst being a trusted security professional, and being the day to day communication hub for security requests.

Head of Client Operations for Dufeu IT Solutions Ltd, responsible for streamlining operations and IT processes. Consisting of managing the end to end client on-boarding process, for all new clients. Completing internal and external client projects as an when required. Also providing 1st/2nd/3rd line remote technical support, alongside onsite support, for a wide range of clients and products. Delivering exceptional service skills, whilst providing clients with knowledge of best practice IT techniques, to assist with getting the most out of their IT systems.Building on client engagement, by being a trusted IT professional, and being the day to day communication hub for client issues.Technical competency through handling of proactive and reactive tickets:Server:• Microsoft Server 2008 - 2012, 2016• Active Directory• Microsoft Exchange 2010, 2013, 2016• VMware• Hyper VEmail/Spam Filter:• Mimecast Implementation• Mimecast Administration• Mimecast Training• Mimecast Continuity Event Management• Mimecast Archiving• Mimecast Cyber Awareness TrainingNetworking:• ZyXEL Routers, DrayTek Routers• Cable ManagementCloud Solutions:• Office 365 Implementation• Office 365 AdministrationBackup and Disaster Recovery:• StorageCraft• Windows Server Backup• Symantec Backup ExecVoIP Telephony:• 3CX Implementation• 3CX Administration• 3CX Training

Head of Operations for Dufeu IT Solutions Ltd, responsible for streamlining operations and IT processes. Consisting of on-boarding all new customers from start to finish, completing internal and external customer projects. Also providing 1st/2nd/3rd line technical support, for a wide range of customers and products. Delivering exceptional customer service skills, whilst providing customers with knowledge of best practice IT techniques, to assist with getting the most out of their IT systems. Development of service desk procedures to ensure the high level of service is maintained.Technical competency through handling of proactive and reactive tickets:Server:• Microsoft Server 2008 - 2012, 2016• Active Directory• Microsoft Exchange 2010, 2013, 2016• VMware• Hyper VEmail/Spam Filter:• Mimecast Implementation• Mimecast Administration• Mimecast TrainingNetworking:• ZyXEL Routers, DrayTek RoutersCloud Solutions:• Office 365Backup and Disaster Recovery:• StorageCraft• Windows Server Backup• Symantec Backup ExecVoIP Telephony:• 3CX Implementation• 3CX Administration• 3CX Training

IT Technician for Dufeu IT Solutions Ltd providing 1st/2nd/3rd line technical support, for a wide range of customers and products. Delivering exceptional customer service skills, whilst providing customers with knowledge of best practice IT techniques, to assist with getting the most out of their IT systems. Development of service desk procedures to ensure the high level of service is maintained.Technical competency through handling of proactive and reactive tickets:Server:• Microsoft Server 2008 - 2012• Active Directory• Microsoft Exchange 2010, 2013• VMwareEmail/Spam Filter:• Mimecast Implementation• Mimecast Administration• Mimecast Training• MaxMail Implementation • MaxMail AdministrationNetworking:• ZyXEL Routers, DrayTek RoutersCloud Solutions:• Office 365Backup and Disaster Recovery:• StorageCraft• Windows Server Backup• Symantec Backup Exec See less

IT Technician for Dufeu IT Solutions Ltd providing 1st and 2nd line technical support, for a wide range of customers and products. Delivering exceptional customer service skills, whilst providing customers with knowledge of best practice IT techniques, to assist with getting the most out of their IT systems. Development of service desk procedures to ensure the high level of service is maintained.Technical competency through handling of proactive and reactive tickets:Server:• Microsoft Server 2008 - 2012• Active Directory• Microsoft Exchange 2010, 2013• VMwareEmail/Spam Filter:• Mimecast Implementation• Mimecast Administration• Mimecast Training• MaxMail Implementation • MaxMail AdministrationNetworking:• ZyXEL Routers, DrayTek RoutersCloud Solutions:• Office 365Backup and Disaster Recovery:• StorageCraft• Windows Server Backup• Symantec Backup Exec

Service Desk Engineer for Mirus IT Solutions providing 1st/2nd line technical support, for a wide range of customers and products. Technical skills through proactive and reactive tickets:Server:• Microsoft Server 2003 - 2012• Microsoft Exchange and Active Directory 2003 - 2013• VMware Email/Spam Filter:• Mimecast Implementation - (via on-premise exchange/Office 365)• Mimecast Administration - Policies/ Outlook Plugin/Mimecast Mobile AppNetworking:• Managed Netgear switches / access points• Draytek Routers• WatchguardCloud Solutions:• Office 365• Hosted Desktop through use of CitrixBackup and Disaster Recovery:• Symantec Backup Exec

• Active Directory 2008 • Exchange 2010 • Outlook 2007/2010 • Cisco Call Manager• Cisco Unity• Cisco UCCX• Cisco Desktop Supervisor/Agent• Redbox Recording• Sophos SafeGuard Security/Encryption• Good Technology App (Mobile Secure Email)• WebEx• TightVNC• OTRS Ticketing System• Windows Server 2008 RS Standard• RSA SecureID

• Outlook 2007• Reinstall Dell GX280 and Optiplex 170L desktop machines• Setting permissions on Wingate (Proxy Server)• Install HP and Canon printers and share over the network• Create email accounts and manage via Cpanel• Create Cat 5e cables ready for use, test to see if the cable is suitable using Atlas IT Network Cable Analyser• Run cabling for additional machines to connect to the network • Providing support via telephone, email and also customer facing• Communicate with hardware and software suppliers