Emily Lloyd-Langley Email & Phone Number

Finedon, England, United Kingdom

Most recently, I have stepped into a new role as our Head of People and Culture. This is more of a HR role which focuses on our internal processes, how all of these affect our staff, where we can improve our Employee Satisfaction and increase staff retention and happiness. This is done through engagement surveys, updating of softwares / third party.

Finedon, England, United Kingdom

Moving away from the Service department, I worked as our Customer Experience Specialist. Within this role, my main focus was on our customers, and their satisfaction with our work and service levels. Parts of this role included monitoring all ticket feedback we received, analysing data, liaising with customer regarding negative and neutral feedback to.

United Kingdom

Working as our Service Coordinator really helped me to improve on my organisational and multi-tasking skills. My main roles were to manage all of our Service Boards here at Dufeu IT, to assign and schedule out all incoming populating tickets to the required resources, to ensure we are working towards our SLA's and closing as many tickets as we can to keep.

Finedon, Northamptonshire

I worked within Projects & Procurement between 2018 and 2019. My main roles under the procurement side were to manage and maintain adequate stock levels, order in all hardware / software required for customers and projects, and to ensure we were getting the best most competitive pricing. I managed our Purchase Order and Purchasing system from start to.

Wellingborough, Finedon

My role as Customer Experience Co-Ordinator consisted of a number of challenging and fulfilling tasks to manage and maintain customer relationships and roles relating to the overall experience our customers get with us at Dufeu IT Solutions.Responsibilities such as creating proposals for new equipment to help a business develop and become more efficient.

Wellingborough, Finedon

I individually worked to provide administrative support to both colleagues and customers at Dufeu IT Solutions. My roles varied from day to day, with most of my work involving both written and oral communication, word processing and typing. Certain skills are required, such as IT, organisational and presentation skills, as well as the ability to multi-task.

Kettering

I worked as a Team Coach and Sales Assistant at Next for approximately 4 years. During my time here, I provided assistance and support to both our customers and to my colleagues. As a Team Coach, I had a responsibility to provide guidance, instruction, direction and leadership to other colleagues and new members of staff. The purpose of this was to achieve.

Fda, Criminal Justice / Police Science, Graduated With A 2:1

The Policing and Criminal Justice Studies course at Northampton University gave me a vast amount of knowledge on the role and impact of.

Gcse / A-Levels