Emily Lloyd-Langley Email & Phone Number

Finedon, England, United Kingdom

Most recently, I have stepped into a new role as our Head of People and Culture. This is more of a HR role which focuses on our internal processes, how all of these affect our staff, where we can improve our Employee Satisfaction and increase staff retention and happiness. This is done through engagement surveys, updating of softwares / third party suppliers we use to improve work performance, also through staff development plans and progression journeys to ensure our staff are valued, listened to and always improving our workplace landscape and culture.

Finedon, England, United Kingdom

Moving away from the Service department, I worked as our Customer Experience Specialist. Within this role, my main focus was on our customers, and their satisfaction with our work and service levels. Parts of this role included monitoring all ticket feedback we received, analysing data, liaising with customer regarding negative and neutral feedback to understand where we went wrong and what areas there are room for improvements. I also attended customer monthly reviews which focused on providing the customer with a value to our service over Teams and Zoom through pandemic times, to assist on any queries and to pass on feedback to relevant departments.

United Kingdom

Working as our Service Coordinator really helped me to improve on my organisational and multi-tasking skills. My main roles were to manage all of our Service Boards here at Dufeu IT, to assign and schedule out all incoming populating tickets to the required resources, to ensure we are working towards our SLA's and closing as many tickets as we can to keep our customer service to a high level.

Finedon, Northamptonshire

I worked within Projects & Procurement between 2018 and 2019. My main roles under the procurement side were to manage and maintain adequate stock levels, order in all hardware / software required for customers and projects, and to ensure we were getting the best most competitive pricing. I managed our Purchase Order and Purchasing system from start to finish to make sure everything was accounted for.I also manage and oversee all projects we have ongoing for customers, including customer onboarding, office moves, server installations and new hardware setups. The main roles for Projects is to liaise with the customer to ensure they are kept updated every step of the way, manage the project and schedule resources under the allocated / budgeted hours. Time efficiency is key to ensure that all projects get completed within the required and scheduled time frame.

Wellingborough, Finedon

My role as Customer Experience Co-Ordinator consisted of a number of challenging and fulfilling tasks to manage and maintain customer relationships and roles relating to the overall experience our customers get with us at Dufeu IT Solutions.Responsibilities such as creating proposals for new equipment to help a business develop and become more efficient, managing renewals, answering all enquiries and complaints from customers, related admin tasks, maintaining healthy relationships with all of our customers, arranging and attending reviews and meetings to regularly liaise with all of our customers to make sure they are looked after and have a positive experience with us. .I also assisted with marketing related roles, such as producing regular newsletters and campaigns as well as managing the Dufeu IT Solutions social media pages. I attended Networking events around Northamptonshire to meet new people and potential customers, and to help grow our business and continue improving our service.

Wellingborough, Finedon

I individually worked to provide administrative support to both colleagues and customers at Dufeu IT Solutions. My roles varied from day to day, with most of my work involving both written and oral communication, word processing and typing. Certain skills are required, such as IT, organisational and presentation skills, as well as the ability to multi-task and work well under pressure.Daily jobs were inputting invoices onto our system, word processing / emailing, dealing with phone and email enquiries, supplier payments, creating and maintaining filing systems, keeping diaries and arranging appointments, organising travel for staff, and insuring all company vehicles, maintaining up to date MOT and servicing.More presently, I was also involved within the Sales at Dufeu, scheduling meetings and reviews with our customers. Quotes are also proposed daily with competitive pricing on hardware, software and support that we can give to our customers - prepared personally for each.

Kettering

I worked as a Team Coach and Sales Assistant at Next for approximately 4 years. During my time here, I provided assistance and support to both our customers and to my colleagues. As a Team Coach, I had a responsibility to provide guidance, instruction, direction and leadership to other colleagues and new members of staff. The purpose of this was to achieve a good relationship between all staff, ensuring that everyone felt welcomed and if anyone had any questions, they could approach me and know that these would be answered and dealt with as best as they could be.As a Sales Assistant, some of my main duties were greeting customers who entered the shop, being involved in stock management and control, assisting customers to find the correct product, processing cash / card payments, answering any queries from customers, offering advice and guidance on product selection to customers, and dealing with customer complaints in a professional and friendly manner.

Fda, Criminal Justice / Police Science, Graduated With A 2:1

The Policing and Criminal Justice Studies course at Northampton University gave me a vast amount of knowledge on the role and impact.

Gcse / A-Levels