It Support Engineer
Aparion Ltd
IT consultancy which includes, off-site backups, full IT support contracts, business continuity, remote support, bespoke software, web usage monitoring reports, etc.Dealing with two roles has given me the ability to manage my time in the most efficient way, to ensure both roles are always kept at a high standard.My job role here is mainly 1st/2nd line support that includes:Manning the IT helpdeskSolving all IT related issues over the phone.Maintaining a multiple number of servers running Server 2003, 2008 (including SBS)Manipulating user accounts in Active DirectoryWorking with Microsoft Exchange Server 2003 Create unattended installation filesDNS installation BES Server management DHCP management Sophos anti-virus installations Ensuring users can work from home via VPN connectionOn-site user support such as, cabling, installing memory, server installs Consultancy role when needed, for example finding new support contracts for Aparion.My second role is IT procurements that includes:Sourcing all IT related equipmentCreating, receiving purchase orders in Sage 200 Managing heavy workloads and completing business critical orders in a short amount of time.Dealing with multiple suppliers to not only find the best price but weigh up the advantage of how much time is going to be saved. Work with all the major IT suppliers such as, HP, Insight UK, Vodafone, Dell etc.; My job here was part time bar work that included: Serving drinks for customersServing food