Currently manage the US team supporting (Applications Engineers) the Puma (DOCSIS) and WAV (WiFi) customers in North America. The team consists of about 20 people spread throughout the US. I am also the site manager for the Beaverton Oregon office.

The technical lead of the US customer support team responsible for supporting Intel's cable modem (Puma 7) and WiFi (WAV500 and WAV600) access point SoCs. Today, I spend most of my time leading the customer support for key cable modem and WiFi 6 designs. I provide technical guidance to the team and organize support priorities between customer and internal teams. Provided front line customer support for Intel Media SoCs (CE4100/CE4200/CE5200) featured in smart TV and IPTV products… Show more The technical lead of the US customer support team responsible for supporting Intel's cable modem (Puma 7) and WiFi (WAV500 and WAV600) access point SoCs. Today, I spend most of my time leading the customer support for key cable modem and WiFi 6 designs. I provide technical guidance to the team and organize support priorities between customer and internal teams. Provided front line customer support for Intel Media SoCs (CE4100/CE4200/CE5200) featured in smart TV and IPTV products across US and Europe. Program Manager for a Tri-Band WiFi 5 access point. Led project through POP L3 to conclusion. Did everything from technical management of 3rd party vendor creating HW, paying vendor for device production, customizing SW for the platform myself.July 2007 - July 2009 relocated internationally to provide SW support to customers of Intel Media Processors (CE2110, CE3100 and CE4100) as they ramped on IPTV set-top box (STB) designs. I was supporting the main customer designs in South Korea, China and Taiwan based out of Intel Shanghai, China office. Several designs I supported succeeded into mass production.Received a 2008 Intel Achievement Award (IAA) for my work on the CE3100 audio system and efforts in customer launches.I started with Intel as a device driver developer writing Linux and WinCE drivers and applications for the audio system from the Intel Chandler Arizona office. While owning the audio system, I worked for around 20 weeks in Taiwan at customer sites helping ramp customers into production. Received 4 quarterly Divisional Recognition Awards and the prestigious CE Insight Award for second half of 2006 Show less