Darius Jones Email & Phone Number

•Configure and install Workstations and software for end-users' desktops, scanners, PDAs, and POS equipment for users in office as well as boutiques across the US, Brazil, and Canada.•Troubleshoot switches, routers, VPNs and other issues within the helpdesk.•Creating, maintaining,and servicing tickets that comes into the helpdesk.•Troubleshoot MS Outlook connectivity issues and PST related problems; troubleshot Exchange issues when necessary. Also, deal with Network connectivity issues to server and domain.•Monitor and service company cell phones through MDM.

48 W 37Th St #4, New York, Ny 10018

• Deploying and setting up PCs, voIP phones, and printers• Using Active Directory to manage users and PCs on a network• Troubleshooting and documenting end users’ issues while providing excellent customer service

17 Battery Pl # 307, New York, Ny 10004

• Supporting and assisting end users through RDP and VOIP.• Creating and maintaining user accounts in active directory.• Set up and test new equipment.

1540 Van Siclen Ave, Brooklyn, Ny 11239

• Manage day-to-day operations of the SITEC technology lab • Provide technical support under the direction of iGotITtoo & SITEC staff• Maintain and upgrade the lab computers and equipment as necessary

Education record

Computer Information Systems

Acquired 48 credits.