Drive sales initiatives and develops impactful customer relationships while maintaining consistent salesfloor presence. Champion customer excellence and continuous improvement by fostering diverse and collaborative team environments.

Supported customers, answered inquiries, and managed file documentation within file management system. Remained up to date on court and court-related procedures to provide accurate information as Subject Matter Expert (SME).

Managed staff of 100+ employees and controlled strategic planning, administration, and reconciliation of multimillion dollar budget. Coordinated national stadium tour events. Handled vendor relations and contract negotiations.CORE COMPETENCIES: MERCHANDISING MANAGEMENT, OPERATIONS OVERSIGHT, TALENT DEVELOPMENT, EVENT PLANNING SKILLS, PRODUCT BUYING AND SELLING RESPONSIBILITIES, COMPANY VISION AND CULTURE, PRESENTATION SKILLS, MS POWERPOINT.- Oversaw $6M company revenue while maintaining $350K unit equipment as merchandising leader; collaborated with key stakeholders; coordinated with venues nationwide; led and maintained cross-departmental communications- Increased show day sales by 30% via strategic planning efforts; revamped revenue systems with focus on growth; implemented process improvements across 20+ stadiums nationwide Spearheaded logistical support and project management for national stadium tour events in 20+ cities per year; partnered with stadium leaders and stakeholders; negotiated vendor contracts; maintained inventory and other unit books; balanced budgets; organized all merchandising allocations to stadium staffs; monitored and resolved issues

Developed and implemented merchandising and marketing initiatives to support revenue goals. Worked with third party vendors and suppliers to acquire products and promotional materials. Centered brand development and awareness.CORE COMPETENCIES: PRODUCT SALES, MARKETING STRATEGIES, MERCHANDISING INITIATIVES, TEXTILE AND FASHION PRODUCTS, WRITTEN AND VERBAL COMMUNICATION SKILLS, PROFESSIONAL MANNER, CREATIVE SOLUTIONS, TEAM INFLUENCE- Designed and implemented apparel sales segment of training facility; drove negotiations with suppliers; coordinated on-time deliveries; ensured cost targets consistently met; customized sales strategy with focus on brand awareness

Oversaw retail operations including all aspects of product lifecycle. Piloted hiring, recruitment, and training initiatives to cultivate proficiency, agency, and teamwork. Led event coordination for large-scale special events.CORE COMPETENCIES: RETAIL OPERATIONS, TEAM LEADERSHIP SKILLS, REVENUE GOALS, CUSTOMER SERVICE SKILLS, STRATEGIC THINKING SKILLS, PRIORITIZATION, ENTREPRENEURIAL SPIRIT, SOUND BUSINESS JUDGMENT- Raised average per capita by 15% through multimillion dollar revenue management tactics; directed arena’s sport licensing program across 10 locations; supervised operations for entire product lifecycle including procurement, receiving, warehousing, distribution, replenishment, and inventory management- Maintained all systems including merchandising, planning, allocation, fulfillment, demand forecasting, and pricing tasks; drafted and distributed training programs; headed personnel management and talent development; established and analyzed departmental reports- Boosted game day sales by 10% while overseeing events across 40+ Tampa Bay Lightning games; designed and built marketing materials; launched team home and away jerseys with new logo; assisted staff as point person at events

Leveraged sales experience and project management experience to set team expectations and direct warehousing operations. Spearheaded customization program for ticket sales promotions and merchandising opportunities. Managed inventory and handled supply chain tasks.