Darla Allen Johnson Email & Phone Number

Remote

• Provide business consultation to franchise network offices, focusing on sales, operations, management, and profitability.• Collaborate with 14 franchise owners to develop annual sales budgets and align corporate goals with franchise locations.• Coach and develop recruiters on best recruiting, hiring, coaching, and developing practices to retain top talent.• Assist offices with unemployment and worker’s compensation claims.• Design and implement business plans to increase client acquisition and improve year-over-year sales performance.• Provide training on all new technology such as Salesforce and PowerBI.• Train recruiters in operations, such as creating good job posting to bring in more candidates, creative methods of recruiting, interviewing skills, motivating your employees, and fun competitions throughout the year.• Use PowerBI and DataMart to analyze performance metrics, develop client retention strategies, and drive associate satisfaction.• Lead and support the development of innovative recruiting strategies, including utilizing social media, job boards, and text blasts.• Coach staff on best practices for client relationship management and satisfaction, resulting in improved retention rates.• Conduct branch visits to observe operations and recommend best practices for profitability.• Rolled out SAS Program to franchisees to enhance operational efficiency.Key Achievements:• Spearheaded the development of a new franchise that became the highest-grossing new franchise within three weeks of opening, even during COVID-19 over $6M sales.• Helped 12 out of 14 franchisees exceed their year-over-year AOA and Total Revenue goals in 2021.• Assisted in growing a franchise from $15M to $22M in sales in 2021, setting a new revenue record for the division ($550M) and achieving EBIDTA of over $26M.

Remote

• Analyzed branch metrics using DataMart and CRM reporting to coach commercial offices on process improvements for retention, order fulfillment, and profitability.• Conducted company-wide webinars and training on various recruitment platforms, writing effective job postings, and optimizing CRM tools.• Developed and rolled out the ZipWhip text messaging platform to improve communication with commercial and franchise offices.Key Achievement:• Successfully identified and implemented the ZipWhip text messaging platform across commercial and franchise branches to enhance communication and streamline recruiting efforts.

Northeast Region

Operational support of large accounts in the North Carolina, South Carolina area.• Developed and implemented a Utilization Program Initiative to optimize resource use in the Northeast Region.• Conducted trainings for large account clients, internal supervisors, and staff to improve employee engagement and retention.• Coordinated with multiple departments to address branch needs based on data and analysis, improving overall service delivery.Key Achievement:• Rolled out VIP Employee Engagement Program, leading to improved client satisfaction and staff performance.

Greenville, Sc

Responsible to ensure "operational excellence" is achieved at branch office, as well as area onsite locations. Also responsible for new employee orientation, ongoing training and overseeing financials, including receivables and payables. Placement of higher skilled manufacturing positions, such as direct hires.

Greenville, Sc

• Managed a high-volume branch with over 400 contingent workers and two on-site locations.• Responsible for P&L management, budgeting, sales, and business development within a six-county region.• Ensured compliance with all employment laws, conducted safety evaluations, and represented Adecco at unemployment and worker’s compensation hearings.• Developed relationships with local community organizations to enhance recruiting efforts and brand visibility.Key Achievement:• Led the branch to become a "Super Branch," with over $1M in weekly sales.

Seneca, Sc

• Managed a workforce of over 100 temporary light industrial and office employees at Square D/Schneider Electric.• Developed and implemented safety and performance training programs, reducing worker’s compensation costs by over 85% from 2006 to 2007.

Greenville And Anderson, Sc

• Managed branch operations, including P&L responsibility, sales growth, and recruiting for a growing client base.• Facilitated community relations efforts to establish Randstad as the community leader for employment issues.• Developed succession plans, ensuring employee growth and retention within the branch.

Proposal writing for federal and private grants for a non-profit human services agency; organize community fundraising events; composition of company newsletter; and distribution for private donations. Oversee audits for federal and state regulations for organization, licensure of employees, and for funding, as well as program funding requirements of local and private funding sources.