Darlene Carpenter Email & Phone Number

United States

Responsible for scheduling Nurse Practitioner and CSS for Regional CVS Minute Clinics. Creating 6-week schedules, ensuring clinics are 100% staffed and each Provider meets the minimum hours for each scheduling period. Ensured On Call shifts are picked up/assigned IAW requirements. Relocated Provider when needed to minimize use of Overtime. Create Orientation Schedules for new hires, introducing them to our scheduling program, policies and procedures, training materials and work with them to create a cohesive schedule with clinic partners. Maintain daily patient scheduling database, creating schedules based on daily clinic staffing levels. Updating in real-time when a Call Out is processed. I respond quickly and efficiently to resolve problems, often multi-tasking to ensure patients are not inconvenienced or providers are not over booked. Provide administrative support to all the Nurse Practitioners and CSS staff in support of shift swaps, PTO requests, scheduling program issues and policy and procedure questions.Meeting with stakeholders on a reoccurring basis and as needed. Keeping them informed via email, Teams, text, or phone conversations.

Huntsville, Alabama Area

Maintain attendance schedules, analyze data, monitor call queues. Provide real time and incremental reports on attendance and adherence to breaks. Maintain team personnel rosters and headcounts. Provide administrative and back up support to Operations Manager. Monitor technical issues and identify trends, opening incident reports, tracking and managing until completion. Collaborate with Training, Quality, HR and IT to support resolving issues and maintaining customer call support.

Huntsville, Alabama Area

Provided exceptional customer service, enabling SmartBank locations to provide same day transport of time sensitive documents and materials in a discrete and secure manner.

Established a consulting business providing Network Integrity Evaluation, Security Enhancement, Technical Solutions and Education. Provided Subject Matter Expert consulting on IT Contract Proposals.

Vandenberg Af Base, California

Lead a technical team directly responsible for first contact for all communications outages on VAFB. Provided 24 x 7 Critical Circuit Monitoring, dispatching technical teams to rectify failures. Tracking and managing long and short-term status on all open work orders from creation to completion. Supporting local as well as Enterprise-wide customers. Providing necessary leadership notifications and providing status updates. Mentored a team of Telephone Operators into Focal Point Technicians, achieving Security+ Certification for all. Providing outstanding customer service to more than 5,000 local users daily, processing over 35,000 calls a month.

Vandenberg

Computer Resources and Telephone Operations Supervisor charged with a staff of Technicians, Telephone Operators and Logistics specialists that provided 30 Space Wing, military, civilians and tenant organizations with Information Technology Technical support, Audio Video presentation support, Base Operators and publication of the Base Telephone Directory. Responsible for tracking over 18 million dollars' worth of IT assets from cradle to grave, receiving all the IT assets for the 30 Space Wing inventorying, delivering, installing and identifying end of life replacements.

Vandenberg Afb

Managed 1.5 million Dollar Annual Budget, increasing by 10%. Maintaining an “Excellent” Government Rating. Assembled a Professional Team of Trainers, Logisticians, Security, HR, Audio Visual and Cyber Technicians that supported the 30 Space Wing at VAFB. Responsible for all aspects of performance, personnel, facility, health, and safety requirements. Received and maintained ISO 9000 Certification. Established Base standardization of Software loads reducing overall maintenance costs by over 40% per unit. Created End of Life reports by Unit providing Budget recommendations and replacement identification. Established the first Cyber Technician Training Center outside of the AF Academy. Providing hands-on-first-response technical support training to Unit Appointed Technicians. The logistics team processed millions of dollars annually of IT resources, hardware, software in support of Base Equipment Custodian. Providing inventory management to the entire base population, managing custom software configurations.

Greater Los Angeles Area

Commercial Division Manager- Promoted to Commercial Div. Manager after gaining the respect of my leadership as the Help Desk Administrator. My professional greeting , providing outstanding customer support, improving follow up and ensuring customer satisfaction for our SMC customer became the standard for bd System Help Desk Administrators across all contracts. My team of technicians provided Network and Computer technical support to Business as well as Personal Computers. Cultivted new business and teamed with an Internet Provider bringing a T-1 line to our facility to service the City of Lompoc and in turn upgrading our dial up connection to Internet speeds, eliminating long distance dial up charges. Responsible for all aspects of business management, budget, AP/AR, technical solutions, procurement, scheduling, personnel recruting, conflict resloution, and ensuring policies and standards are always followed.

Buellton, Claifornia

Subject Matter Expert for broad range of Non-Toxic Adhesives designed for the Craft Industry as well as historical Craft books and publications. Producer of daily fact sheets showcasing all products and demonstrations in support of the Nationally Broadcast Creative Living Television Show. Editor of Craft Catalogs and Monthly Creative Living Magazine. Provided Customer Service to clients that had questions or received defective products, assisted clients with completions of craft projects when they encountered problems with instructions or directions, created patterns or instructions for missing information provided by Guest demonstrators, researched sources for featured items. Proofread all packaging for current product line. Mentored and assisted staff of Telephone operators of the 1-800 telephone number that was published on the TV Show, products and magazine. Acted as Project Manager when Local area Network was upgraded and provided Network Administration as required.

Business, Machining

Activities and Societies:

Diploma, General Studies

Activities and Societies: Member of the Girls Freshman and Junior Varsity Basket Ball team.

Education record