Darlene Carpenter Email and Phone Number

Driving performance objectives for revenue growth and client service, I collaborate with customers to assess needs and leverage my advanced expertise in bank products and services - including consumer and business deposit-based, credit, digital options, and referrals - to provide right-fit recommendations. Further, I foster positive client relationships to enable long-term account retention and create opportunities for new lead generation and effective cross-department coordination.Highlights of my contributions include:• Securing a position as a top-10 producer among 80 peers within the local market and among the top-25 producers out of 1K peers across the larger Atlantic Region.• Increasing the close rates for profit sales, sold solutions, and financial partner referral sales by 156%, 141%, and 298%, respectively, between 2011 and 2016.• Delivering an impressive 20% increase in the total customer base over a five-year period while driving an outstanding 367% growth in market share among new and existing customers over the same time frame.• Being selected to receive a Golden Spoke Award, the highest recognition presented to team members making significant, measurable impact to customers and the business while exhibiting strength, teamwork, innovation, perseverance, and customer empathy.

Completed Business and Accounting classes.

Provided outcome-driven leadership to district-level sales programs within established textbook publisher, targeting institutions of higher learning across Mid-Atlantic Region. Led eight-person team of account representatives in executing strategies to meet sales targets, producing overall increase in sales volume from $9.3M to $13.9M over tenure and achieving sales quotas of up to 115%.