With over six years of experience in customer service and sales, I am passionate about delivering excellent training and coaching to aspiring and existing professionals. I have a strong background in customer experience, team leadership, and soft skills, and I enjoy sharing my knowledge and insights with others. As a co-founder and lead trainer at MAHGARGAR, I am committed to helping our community access quality training and job opportunities in the BPO or Customer Service Industry. In my most recent role as the head of sales marketing at V1 Marketing and Training LLC, I was responsible for developing and executing sales and marketing strategies, managing client relationships, and overseeing the training and performance of the sales team. I successfully increased the revenue and market share of the company, secured multiple contracts and partnerships, and enhanced customer satisfaction and retention rates. I also leveraged my skills in team leadership and soft skills to foster a collaborative and supportive work environment, motivate and empower the sales staff, and provide constructive feedback and guidance.