Darlene P. Email and Phone Number

Working on Sound Transit, King County and WSDOT Tolling large multi-city design/construction projects: • Coordinate document control activities, including large volumes of distribution and review of controlled documents. • Track and report on document review progress. • Working with project managers/subject matter experts on technical subjects prepare controlled documents which conform to state/county mandates. • Responsible for utilizing software to track, manage, and control issued documents. • Maintain change management logs, RFI logs, submittal logs and the flow of these documents.• Fluid in document control software.• Working with large groups, communicate via various software/meetings to maximize successful deadlines.

Out of 50% document backlog, completed 100% bringing project up to date.• Provided document control services for Sound Transit contract filling in for employee who left on emergency medical leave. Had to come up to speed quickly and accessed critical programs on the project. • Working in SharePoint, uploaded/downloaded/moved documents to appropriate construction library inputting metadata. • Daily approved, digitally signed letters, uploaded to appropriate library over 75 documents. • Notified 25 contractors’ documentation was uploaded. • Researched documents missing information, completing 100%. • Voided documents which reduced audits by 75%. • Retrieved and input current engineering items into Weekly Project Minutes, attended meetings. • Worked with Contractors ensuring documents uploaded were correct.• Left project documentation caught up upon employee’s return.

Working on multi-million-dollar Sound Transit Construction contract, processed large volumes of documents daily with no errors ensuring construction operations were kept on schedule.• Performed weekly QA/QC checks of information entered in DC database and weekly audits of files.• Provided document control services for Sound Transit contract under high demand situations.• Analyzed and identified complex business document for paper and electronic storage. Categorized documents by type. Updated inventory and data tracking tools to maintain document inventory data.• Collected, retained, retrieved, distributed, and transmitted project records, communications and transmittals, engineering drawings and contract documents. • Maintained project files in electronic retention systems including baseline document, reference documents, project reports, communications and transmittals, and contract documents. • Responsible for review and oversight of daily influx of multiple project communications and subsequent actions.

Processed over 500 records management document requests from public, ensuring state/federal laws were followed while requestor received the information requested within deadline.• Administered records management program components according to WA State Public Records Act and HIPPA and PHI laws. • Coordinated with departments in handling and storage of various records series and media types. • Determined whether material is record or non-record, assisted in analysis and development of data management systems, and cultivated expertise in information technology systems. • Inspected files to ensure compliance with official records management policies and procedures. • Served as technical consultant to agency on questions and issues. Performed all work in accordance with records management Best Practices and procedures• Received and recorded electronic notice of request from public in partnership with management and employees. • Researched electronic media within company hardware and software systems for requested information. • Transmitted data to requestor and closed out requests upon completion of ticket. • Enhanced operational efficiency and decreased electronic drive storage 15% by consolidating data. • Conducted deep dive searches into company systems for specific database information. Contacted file prop.

Supervised 5 departments comprised of 40 team members. Counseled Power Manager and two Deputies. Initiated and completed efficiency study with outside contractor. Planned, programmed, and budgeted for department management programs. Performed personnel management tasks including selection and recommendations for subordinate positions, position and pay management programs, establishing performance standards, and evaluating performance. Resolved complaints and grievances and consulted with specialists on training needs.Reduced company expenditures by decreasing system redundancies 30%+ through use of 3rd party contractors• Teamed up with outside contractor to develop plan to review each branch and workload.• Held weekly meetings with branch employees to assess duty lists and how they were performed.• Created over 15 flowcharts and graphs to identify redundancies and search for potential workload reductions.• Maintained enterprise compliance with federal regulations by teaming with regional office on Fair Act Inventory•. Partnered with regional office personnel to receive current instructions and outline completion dates.•. Collaborated with department management in researching current information and forecasting prospects.•. Completed 100% of report using database information and sent to regional office for review.

As contracting officer's technical representative, ensure contract metrics were met 95%. • Supported senior management in administrative duties including materials procurement, human capital activities, and contracting business services. • Designated Regional Records Management Officer for four state regions. • Negotiated partnerships with labor/management groups.•.Wrote personnel manuals, corporate policies, and management reports. •Served as Contracting Officer’s Technical Representative for GSA’s western region. •.Improved administrative efficiencies by 20%. Merited multiple awards for providing high impact service and results.