Responsible for facilitating and performing complex research and analysis to support an effort to implement a centralized data hub which allows internal systems, customer systems, partner systems and “internet of things” (IoT) sensor enabled devices to connect to the platform interfaces in order to set up trials, order products, and track shipments and lab results. Developed business and functional requirements to solve large and/or complex enterprise problems through enabling technology and/or business processes by working with business, technology and partner stakeholders across the organization.• Facilitated stakeholder and vendor requirements elicitation meetings, translated and communicated business and functional requirements to engineering teams, vendor stakeholders, as well as quality assurance teams for the Core Platform and Shipment/Lab Tracking solutions.• Represented the voice of the customer by acting as the Subject Matter Expert (SME) for requirements with engineering, vendor, Quality Assurance, and Project Management team members.• Developed the conceptual business solution architecture flows.

Was responsible for facilitating and performing complex research and analysis to support enterprise strategy and goals. For strategic initiatives, discerned business needs, elicited, documented and managed requirements throughout the project lifecycle. Developed business and functional requirements to solve larger and/or more complex enterprise problems through enabling technology and/or business processes by working with business, technology and analytic stakeholders across the organization. • Used and promoted industry standard analysis techniques, such as data flow modeling, use case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling for larger and more complex initiatives.• Facilitated enterprise-wide stakeholder, client and vendor status meetings, translated and communicated business and functional requirements to engineering teams, vendor stakeholders, as well as quality assurance teams.• Represented the voice of the customer by acting as the Subject Matter Expert (SME) for requirements with engineering, vendor, Quality Assurance, and Project Management team members.• Developed standardized ‘master’ functional requirements document templates containing templated business and functional requirements to enable more efficient requirements efforts for areas that are impacted by frequent change (i.e. Enrollment, Federal Notices, Discontinuance, Payment, Billing and Reconciliation, Delinquency Processing, Single Sign On, API, Product Change, and Geographic Product Reduction efforts.) • Successfully completed 100+ other assigned projects and product migrations across the enterprise market segments.• Assisted in the development of Business Analysis best practices.• Mentored/coached fellow Business Analyst team members.

Responsible for leading a successful multi phase marketing database design , build and implementation for a national health insurance industry client in support of their Medicare marketing programs. Lead BSA on a marketing website portal build and implementation designed to manage marketing messaging, creative, and affiliated content for a major health insurance company client. Also led the effort to design and implement the integration of marketing data into the marketing database from the website. Project Manager for campaign UAT phase and database build UAT phase for a retail client.Developed and implemented a standardized campaign project lifecycleServe as the company IBM Unica Campaign software tool SME. Obtained IBM Unica Enterprise Campaign Technical Mastery Certificate.Trained clients and internal team members on the IBM Unica Campaign marketing tool. Developed the training materials and exercises. Support clients and internal team members on the tool.

Contract Position. Responsible for project management, analysis, design, testing and implementation for various clinical, financial and managed care applications into a series of integrated database schemas through to the knowledge management database. - Analyzed, designed, tested and implemented lab result data from lab provider into various in house integration and knowledge management databases.- Analyzed, designed, tested and implemented patient data to/from acquired company into various in house applications and databases.- Serving as Project Manager and Lead BSA for a Managed Care suite of website applications.- Created training materials for various in house applications for clinical personnel.

Consultant role: January 2012 – September 2012Responsible for training new hire Senior Business Systems Analysts on business analysis, design, gap analysis, source to target mapping, data mapping, configuration, testing and implementation of a proprietary analytic platform being rolled out to various clients. Senior Business Systems Analyst: Employee - May 2011 – September 2011Served as Senior BSA in the analysis, design, testing and implementation for the build of a proprietary analytic database that would be rolled out to clients. Worked closely with business, development and QA teams during the design, build, test and implementation phases of the project.Key Achievements: - Responsible for project, sales, training, and implementation documentation.- Served as SME for various client teams during the implementation phase of the product.- Provided training to various client teams during the rollout phase of the product.

Served as a Project Manager/Sr. BSA to work with an international pharmaceutical company’s marketing companies on an International Pilot program to develop and integrate multi channel marketing efforts for various countries onto a hybrid of the US marketing platform. Was responsible for managing client, internal, creative agency and vendor teams. Deployed to London, England while working on this effort.Work directly with multiple client business and technical teams in the Pharmaceutical and Financial Industries to assist in the definition and setup of direct marketing database campaigns. Facilitate staff, client and vendor status meetings, translate and communicate business and functional requirements to engineering teams, develop and implement quality assurance methodologies, test and manage implementations. Ensured strict adherence to project lifecycles throughout the development and production process.Contracted by national financial services client as Project Manager to manage enterprise business software development and implementation of a series of direct marketing projects. Oversaw all aspects of the project lifecycle including requirements gathering, resource planning, scope, prioritization, vendor relations and performance testing. Directly accountable for all project documentation, deliverables, tasks and timelines. Worked on multiple database build and upgrade projects. Also managed and trained various levels of BSA’s and Jr BSA’s assigned to client teams and/or client projects.

Formerly BankBoston, Formerly BayBankWorked as a member of the Electronic Banking Team- Homelink/Officelink- ATM- Telephone Banking

Bank of America, formerly Honolulu Federal Savings BankOversaw system support services, directing bank-wide system conversions projects while building and developing a highly efficient technical support team. Formerly a Sr Systems Analyst before being promoted to manage the department.

Managed all facets of highly specialized Data Processing department.