Computer Support Specialist

Network Administrator, Research and evaluate new network hardware and software to solve problems, provide new services, or enhance network operations. Recommend solutions and install new local area network hardware and software. Recommends and implements changes to improve network security, reliability, and performance. Responsible for overall technical infrastructure design, planning and implementation.Administer complex local area network (LAN) of academic and administrative PC users, including installation of application and system updates/upgrades. Maintains and monitors network hub rooms. Configures, updates, and deploys network switches. Administer, monitor, maintain, and upgrade wireless network and Network Access control. Provides assistance in technology strategic planning and budgeting.Coordinates Internet Security procedures and administers Firewall, and Router security. Monitors network for security breaches. Continually updates configuration to counter newly discovered vulnerabilities. Participates in testing of COOP and recovery procedures.Provide Level 3 helpdesk support and assists the Computer Support Technicians as needed. Participates in faculty and staff training programs. Documents and coordinates staff cross-training. Assists in Development and support of Salesforce apps as a solution platform.

Operates IT Help Desk, supports all users with software and hardware problems. Resolve immediately whenever possible. When this is not possible, gather necessary information from manufacturer to assist in fixing the issue and refer to appropriate IT staff for a solution as necessary. Follows up to ensure user needs are met in a timely way. Remote desktop is used when possible to cut down on help time. Set up and install new and re-purposed computer hardware and software, and for proper disposal at the end of useful life. Assist in creation, maintenance and testing of access for users to the network and other college resources. Assists in the maintenance of networking equipment to include UPS’s, Routers and Switches. Assists in the maintenance of the VOIP telephone system. Support user education and skill development through use of graphics skills, and creation of new documentation and user training. Create fliers and brochures for IT department as needed for the users to understand changes to the way things are done. Research and develop documentation to help develop polices for new technologies that are becoming available on campus. Participate in research, test and document for new technologies that are requested on campus.Preforms the duties of eVA Security Officer for the college.Backup to the VITA Security Officer, Network Administrator, Server Administrator, Blackboard Administrator, and Web Master. Supervise workers and student workers in the department.

Performs multiple government contract related tasks in a fast paced environment and prioritized work assignments; excellent communication skills and interpersonal skills. Edits and formats: contract, training material and technical-tactical and procedural manuals / documentation along with graphics for Government Manuals. Instructs and assists other writers and editors on how to format and use graphics within their documents.

As a part of the training development team, created web-based graphics using Flash MX. Developed storyboards written by the ID/SME to create the best graphical solution for the frames. Assessed the concepts defined in the storyboard for suitability. Suggested ideas based on storyboard content to be used to create the web-based training layout. Performed quality assurance reviews on work and peer reviews as needed. Wrote storyboards for the IMI based on approved Training Support Packages. Edited and Formatted Training Support Packages and Slides for 92A documentation. Developed Flash movies, graphics, audio, and video for CBT training of the 92A course. Implemented and maintains software for the Automated Systems Approach to Training (ASAT) system. Coordinated shipment of products to customers threw local carriers.

Created movies using Flash 5 for Web-Based Multimedia Logistics Systems Training Applications. Edited Unit Level Logistics System – Aviation (ULLS-A) and Unit Level Logistics Systems – Ground (ULLS-G) manuals and presentation slides. Used Adobe Acrobat to developed PDF documentation for the Stryker Vehicle. Created files in Adobe Acrobat for the Transportation Coordinators – Automated Information for Movement Systems II (TC-AIMS II) Software Users Manual project. Converted the Electronic Technical Manuals for Preventive Maintenance Checks and Services from PDF format to HTML format, for the ETM-I project. Used TC-AIMS II system to capture screens and create documentation for computer based training development. Developed computer based training course ware for TC-AIMS II using Tool Book II Instructor 7. Developed computer based training course ware for the AH-64D Longbow Helicopter Training using Icon Author. Served as liaison between the Defense Contractor (Computer Sciences Corporation) and the Department of Army Training Directorate in providing customer assistance for both functional and technical problems; also implemented and maintained software for the Automated Systems Approach to Training (ASAT) system. Updated previously created course ware for the Standard Army Retail Supply System (SARSS) using Icon Author.

Designed, developed, documented, and created interactive multimedia computer applications and/or training course ware using Icon Author for Computer-Based Training (CBT). Modified interactive multimedia computer application and/or training course ware as dictated by changes in system function requirements caused by new or changed user input or change in system design driven by system environmental changes or updates.