Darlene Marshall Email & Phone Number

Owings Mills, Md, Us

Pikesville, Maryland, United States

Towson, Maryland, United States

I do individual and group coaching for those in an active job search. I have done webinars for groups of 20 or more. I review resumes and cover letters for those in an active job search.

1607 Cromwell Bridge Road

Essex, Md 21221

*Maintains and updates resident billing records, including Level of Care change notifications, rent deposits, late fees and Accounts Receivables.*Coordinates and logs all Accounts Payable invoices, obtaining approvals and submission to corporate office for payments. *Communicates occupancy and census numbers on a regular basis. *Provides professional recruiting services to source, screen, interview and present applicants to hiring managers that meet Company values and specified competencies.*Uses applicant tracking system to develop and manage candidate pipelines.*Initiates and reviews results of background investigations and medical screenings. Conducts reference checks.*Participates in interviewing candidates and selecting new care givers who will model the Community’s service standards.*Analyzes, prepares and inputs payroll data into payroll/Human Resource Information System (HRIS). *In partnership with Corporate HR, administers onboarding, FMLA, Worker’s Comp, Unemployment, and Open Enrollment*Creates, maintains and updates resident and employee files according to state, federal and corporate guidelines, including licenses and trainings.*General office administrative duties such as maintaining office equipment, ordering supplies, maintaining petty cash, and ensuring adequate coverage at the front desk.

Baltimore, Maryland Area

• Primary responsibility to oversee and direct the operation of our school of ministry. Including interview and register new students• Processed Immigration paperwork for all International Students. Including completing and submitting I-129 forms – Petition for Religious Workers Visa• Developed Schedule of Classes for fall and spring semesters• Coordinated Faculty schedule, including internal and external faculty members• Develop and coach all students through ministerial and personal issues• As a Pastor, I provided weekly counseling for RCC members (Men & Women), Hospital Visitations, Home Visitations, Funerals • Facilitate weekly meetings, events, and classes for various size groups within RCC

I am an Career Coach. I enjoy working with people in the market for new positions. Interview Chatter is one tool I use to assist those I work with while they are in their job search.

• Primary responsibility to oversee technical skills training and leadership development training for all of Business Card Division of Advanta, including Customer Service, Risk Management, Credit Analyst, and Retention• Act as an Internal Consultant to the senior business leaders in the areas of professional development, strategic planning and people development• Created a new training program for new employees focused on Accelerated Learning principles an Adult Learning Theory• Involved in strategic planning for call center operations, both for SLC and second site implementation on the east coast for redundancy• Develop ongoing training to improve the skills of front line employees and business leaders

• Primary responsibility to organize division training worldwide, hire and develop trainers• Develop training requirements division-wide• Created training calendar for nine departments worldwide• Developed and facilitated teambuilding workshops for various leaders and their direct reports• Provided new hire training and continuous education for all CSR’s division-wide• Provided leadership training for all leaders including executives, exempt professional and line leaders• Primary responsibility includes strategic direction for call center in the areas of hiring, training and quality, call forecasting• Provided new hire training and quality team of exempt professionals and responsible for delivering new hire training an tracking department call quality• Project Leader for Skill Base Pay team, developed and presented proposal• Developed Quality program to track call quality, errors, and training gaps for CSR’s

• Primary responsibility includes role as Internal Consultant to the Executive Team and Leadership Team Division-wide• Project Leader for Communication Intervention – Interact Training – 85% division staff trained• Completed Needs Analysis and Business Case Study to determine Organizational needs (Partnered with FranklinCovey Leadership)• Developed/Facilitated Leadership Training Program for all levels in the organization• Developed/Facilitated Supervisor Development Training (Initials Training for Supervisors)• Developed/Facilitated Stress Management Workshop• Developed/Facilitated Mentoring Program and Selection Team

Bsbm, Business Management

Commission, Military Science - Rotc

Activities and Societies: Member of ROTC