· Supervising the activities of Sales Representatives under the supervision- Maintaining merchants edc transaction activities , with variant line of business such as hospitality, food n beverage, hotel, gas station, etc- Supporting merchants with programs such as loyalty, powerbuy, etc· Monitoring daily performance of each Sales Representatives under the supervision· Monitoring daily performance of vendors in deploying and maintaining EDC· Proposing adhoc program for his/ her unit, including training for SR or cashiers· Setting up yearly target and budget for Area· Maintaining relationships with relevant stakeholders for the retail business performance considering the leveling (i.e: Regions, Areas, Branches)· Escalating daily internally to maintain certain level of satisfaction from the client (i.e: with Business Operation on the SLAs, with Business Development on new initiatives and features development)

Job descriptions Revenue performance Manages account Officer (AO) to acquire customers and build loan portfolio- Coach sales force to ensure active sales pipeline and high activity rate - Helps AO build community network- Monitor and manage run-off- Manages AO to do collections- Monitor payment of loans and ensure AO conduct regular collections and overdue collections- Go with AO to collect from selected hard-core errant customers  Recruits locally and organize pay-roll according to set guidelinesOperations Manages efficient operations of tellers and back-office Responsible for infrastructure of Lima Group and maintenance Responsible for daily reporting of book and performance to Board Of DirectorLocal micro-market positioning Build network within community Leads local marketing and brand building

Job descriptions Revenue performance Manages account Officer (AO) to acquire customers and build loan portfolio- Coach sales force to ensure active sales pipeline and high activity rate - Helps AO build community network- Monitor and manage run-off- Manages AO to do collections- Monitor payment of loans and ensure AO conduct regular collections and overdue collections- Go with AO to collect from selected hard-core errant customers

Revenue performance Manages account Officer (AO) to acquire customers and build loan portfolio- Coach sales force to ensure active sales pipeline and high activity rate - Helps AO build community network- Monitor and manage run-off- Manages AO to do collections- Monitor payment of loans and ensure AO conduct regular collections and overdue collections- Go with AO to collect from selected hard-core errant customers  Recruits locally and organize pay-roll according to set guidelines Manages Funding Officer (FO) to acquire and build funding portfolioOperations Manages efficient operations of tellers and back-office Responsible for infrastructure of M2S and maintenance Responsible for daily reporting of book and performance to Sales DistrictCredit approval Approves credit up to IDR25M for single customer Gives recommendation for loans >IDR25M to District Manager Local micro-market positioning Build network within community Leads local marketing and brand building

• Monitoring collection daily activities, as collector productivity, mapping and accounts distribution, coaching in order to increase collection productivity (Bekasi Area)• Make a good team work• Maintain 10 Field collector in unit to meet their own target• Meet unit recovery target per month

Having excellent performance as Relationship Officer, I was promoted to be a Relationship Manager on August 2009Job descriptions• Handle a unit activities (Kelapa Gading Area)• Make a good team work• Maintain 5 Relationship Officers in unit to meet their own target• Meet unit disbursement target per month• Recover customers collectivity

• Make a negotiation with customers (Bekasi Area)• Give an information to customers about our products• Make sure customers that he take a right products • Meet disbursement target per month• Maintain customers collectivity

• Make a negotiation with customers in Bintaro Area• Give an information to customers about our products• Make sure customers that he take a right products • Meet disbursement target per month