Daron E. Email & Phone Number

• Service Associates will be supporting our clients' own customers with their needs. This position will betaking incoming calls throughout the day. Will be talking to shareholders with a variety of calls.• CORE Processing- Address/Profile updates, various agreements needing to be uploaded, R+Dcalculations they need to process.• COMPLEX Processing- financial beneficiary movement, setting up new accounts, working with complexasset allocations.• Will be updating and changing clients information. Could be very entry level calls or could be morecomplex with a number of things that could be coming up with their accounts.• Will be looking at taking upwards of 20-30 calls per day. Won't be taking any calls that require givingfinancial advice but will help point their client in the right direction.• Working with a few different systems and web-based programs, 5-7 programs daily should be expected.• Fulfills client service requests to their accounts, including but not limited to, address change, bankaccount information change, online assistance, basic tax form questions, account change of ownershiprequests, and research of past transactions, to maintain accurate information and provide a high levelof customer service• Processes unsolicited orders as requested by client in a timely and accurate manner• Uses consultative process to identify/address client needs through questioning and offering the mostappropriate solution• Uses consultative approach to identify new services that may be appropriate for the client. By discussingnew or additional services relevant to the client, the service associate may act on opportunities to createvalue and present mutually beneficial solutions to the client• Service associates transfer calls to the business development group to build on current relationshipswith clients and potentially increase assets under management

- Provided technical support to end-users across multiple platforms, ensuring timely resolution of hardware and software issues.- Managed and maintained IT equipment, including POS systems, workstations, and networking devices.- Assisted in the onboarding and training of new employees on IT systems and protocols.- Collaborated with cross-functional teams to implement IT solutions that enhance operational efficiency.- Conducted routine system audits and updates to ensure compliance with company policies and security standards.- Documented support procedures and created user guides to improve knowledge transfer and self-service options.- Monitored system performance and proactively addressed potential issues to minimize downtime.- Acted as a liaison between store operations and corporate IT teams to streamline communication and resolve technical challenges.- Supported the deployment of new software applications and updates, ensuring seamless integration with existing systems.- Maintained inventory of IT assets and managed procurement of necessary equipment and supplies.

- Delivered technical support to staff across various departments, troubleshooting hardware and software issues to ensure efficient operations.- Installed, configured, and maintained IT equipment, including computers, printers, and networking devices, to optimize performance.- Provided training and support to employees on IT tools and systems, enhancing user proficiency and productivity.- Monitored and managed system performance, addressing issues proactively to minimize downtime and disruptions.- Collaborated with IT teams to implement software updates and system upgrades, ensuring compatibility and security.- Maintained accurate documentation of support requests, resolutions, and IT processes to improve service efficiency.- Assisted in the development and execution of IT policies and procedures to align with corporate standards and security protocols.- Participated in cross-departmental projects to integrate technology solutions that support business goals.- Conducted regular inventory checks of IT assets and coordinated procurement of necessary equipment and supplies.- Supported the implementation of cybersecurity measures, including user access management and data protection initiatives.

• Receive patient into treatment area.• Weigh patient, take temperature and blood pressure pre and post dialysis.• Vitals recorded every 15 minutes for each patient during shift• Document on all dialysis flow sheets.• Perform and record patient observation: vital signs and all other parameters of ESRD patients, obtain blood samples and culture specimens, and prepares for shipment.• Review dialysis orders, notes general physical and mental condition of patient through observations and interview, provide data to determine compliance to dietary or medical regimen. Document observations appropriately.• Provide chronic hemodialysis therapy: recommends a dialysis plan for ultrafiltration to RN, initiate dialysis via approved accesses, observe all safety measures, monitor patient vital signs applicable to critically ill patients, administer fluid therapy or other appropriate treatments as directed, document activity appropriately.• Collect patient data: monitor and document status of vascular accesses, review lab work, patient observations, and seek guidance when levels are out of "normal" range for ESRD patients.• Instruct patients in the care of fistulas and other open wounds.• Review physician orders, and reinforce treatment care with patient• Administer patient quality in a considerate, respectful manner.• Complete flow sheets and charge vouchers in order to verify appropriate patient billing.• Report inventories and supply shortage to Facility Administrator.• Compliance with DaVita policy and procedure in accordance with state and federal regulations for patient care and services.• Compliance with state or federal regulations of the Injury Prevention and Safety Training Program.• Participate in quality assurance and cost containment programs.

North America

• Greets patients with courtesy and respect; introduces self; describes procedures; puts patients at ease.• Administers oral contrast to patients and provides instructions as needed under direction of technologist.• Practices universal precautions.• Keeps patient information confidential.• Responds to requests and questions efficiently, effectively and in a positive fashion.• Handles upset or irate individuals professionally and courteously.• Portrays self-control when under stress; remains professional in all situations.• Remains aware of appointment delays and changes to schedules and regularly communicates to front desk team.• Maintains cleanliness of exam room including wiping down bore between patients.• Burns CDs as indicated.• Reports any equipment malfunctions to steering tech and Imaging Center Manager.• Assists in the performance of QC including daily visual checklist and weekly QC.• Adheres to all OSHA regulations.• Accurately and correctly positions patients for exams.• Organizes and carefully applies all coils.• Assist with completion of all patient screening documents and scans them in appropriately.• Brings patients back to dressing booths and provides proper gowning directions.• Assists with screening patients for safe entrance into the MR scan room.• Assists with lifting and transferring physically challenged patients to and from exam tables• Removes IV catheters, bandages puncture site.• Provides any discharge instructions in conjunction with the steering technologist.• Communicates effectively with the steering technologist.