Maria Darosa Email & Phone Number

Sunnyvale, California

 Licensing support using internal Proofpoint tools maintaining a clean Sarbanes-Oxley (SOX)/audit status Created and maintained process documentation First pass review of requests for licensing activity by verifying accuracy and that requests met minimal requirements Subject Matter Expert on processes that require specific attention to detail, provided guidance on complex deals Ownership of two New Product Integrations from being Subject Matter Expert, Process Documentation and License Deployment Built relationships with interdepartmental groups including Pre-Sales, Product Enablement and Management, Sales Engineers, Sales and Order Management Unpacked, pre-imaged and pre-packaged hardware servers to prepare for shipment, required manual lifting of boxes up to 50 lbs Occasional processing of hardware server purchase orders in D365

Santa Clara, Ca

 Same position as below, this is to reflect the legal company name change

Sunnyvale, Ca

 Provided accurate processing for quote to order of new license purchases maintaining a clean Sarbanes-Oxley (SOX)/audit status  Subject Matter Expert on processes that require specific attention to detail, provided guidance on complex deals Created and maintained process documentation Managed daily requests for quote flow-through to completion, including escalations Qualified and classified requests for quote activity, assigned activities to the appropriate available resource Ensured Request for Quote information met minimal requirements Maintained software customer profiles Ran daily orders report during End of Quarter activities and provided updates for sales forecasting and tracking Conducted monthly team software process update communications Analyzed performance metrics and provided corrective action planning assistance - if needed Built relationships with interdepartmental groups including Revenue, Credit/Collections, Sales and Licensing Cross-trained new and existing team members on all processes Consistently monitored backlog and workload volumes to know when to engage alternate resources

Cupertino, Ca

 Transitional role as part of an acquisition between HP Inc. and Mercury Interactive Focal point for order fulfillment services including tasks such as ownership of customer calls until resolution, accurate and timely processing of new license purchases and upfront services at a high level of sales support maintaining a clean Sarbanes-Oxley (SOX)/audit status using Siebel Front office support for Order Management from Quote to Invoicing

Mountain View, Ca

 Accurate processing of new license purchases, travel expenses, training, consulting services and support renewals at a high level of sales support maintaining a clean Sarbanes-Oxley (SOX)/audit status using Siebel Built relationships with interdepartmental groups including Revenue, Credit/Collections, Sales and Licensing First pass review of orders of all dollar ranges for proper revenue recognition and compliance with booking policies with a quick turnaround Cross-trained new and existing team members on all processes