Darpan Sethi

Darpan Sethi Email and Phone Number

Strategically driving efficiency and cost reduction | Process improvement specialist | Leveraging data insights to deliver world-class customer service
Darpan Sethi's Location
Delhi, India, India
About Darpan Sethi

As an experienced operations and program manager, I bring a strategic mindset and a data-driven approach to optimize costs, improve team efficiency, and drive long-term business processes.In my role at Uber India, I created a comprehensive mechanism to measure and analyze driver satisfaction scores, using in-house tools and dashboards to drive service enhancements. Additionally, I developed a dedicated driver support model, reducing downtime and elevating the overall experience. At Lenskart, I successfully managed customer satisfaction scores for a vast retail network, implementing internal and external programs to enhance the customer journey.With Goody, I led the growth of city operations including customers and drivers on the platform, ensuring customer satisfaction and close collaboration with the product team to enhance the overall experience. With a strong passion for improving customer experience, I have successfully managed and piloted multiple projects across various organizations.

Darpan Sethi's Current Company Details

Strategically driving efficiency and cost reduction | Process improvement specialist | Leveraging data insights to deliver world-class customer service
Darpan Sethi Work Experience Details
  • Goody
    Operations Manager
    Goody Feb 2022 - Jan 2023
  • Lenskart.Com
    Assistant Manager
    Lenskart.Com Nov 2020 - Feb 2022
  • Uber
    Program Management Associate
    Uber Mar 2019 - Nov 2020
    India
  • Uber
    Gl Team Lead
    Uber Apr 2017 - Mar 2019
    New Delhi Area, India
  • Uber
    Gl Expert
    Uber Jun 2016 - Apr 2017
    New Delhi Area, India
  • Shreejee Enterprises
    Technical Trainee
    Shreejee Enterprises Oct 2013 - Nov 2014
    India

Darpan Sethi Skills

Leadership Team Building Program Coordination Stakeholder Management Executive Management People Management Agile Project Management Windows Google Sheets Microsoft Powerpoint Data Analysis Customer Satisfaction Business Development Market Research English Team Management Team Leadership Process Improvement Business Operations Engineering Strategic Planning Lean Management Microsoft Office Microsoft Word Operations Management Customer Insight Program Management Microsoft Excel Customer Management Training Product Management Customer Service Program Development Project Planning Customer Analysis Business Process Improvement Business Strategy Management Project Management Analytical Skills Research Problem Solving Conflict Resolution Marketing Strategy Process Optimization

Darpan Sethi Education Details

Frequently Asked Questions about Darpan Sethi

What is Darpan Sethi's role at the current company?

Darpan Sethi's current role is Strategically driving efficiency and cost reduction | Process improvement specialist | Leveraging data insights to deliver world-class customer service.

What schools did Darpan Sethi attend?

Darpan Sethi attended Jss Academy Of Technical Education Noida.

What skills is Darpan Sethi known for?

Darpan Sethi has skills like Leadership, Team Building, Program Coordination, Stakeholder Management, Executive Management, People Management, Agile Project Management, Windows, Google Sheets, Microsoft Powerpoint, Data Analysis, Customer Satisfaction.

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