As an experienced operations and program manager, I bring a strategic mindset and a data-driven approach to optimize costs, improve team efficiency, and drive long-term business processes.In my role at Uber India, I created a comprehensive mechanism to measure and analyze driver satisfaction scores, using in-house tools and dashboards to drive service enhancements. Additionally, I developed a dedicated driver support model, reducing downtime and elevating the overall experience. At Lenskart, I successfully managed customer satisfaction scores for a vast retail network, implementing internal and external programs to enhance the customer journey.With Goody, I led the growth of city operations including customers and drivers on the platform, ensuring customer satisfaction and close collaboration with the product team to enhance the overall experience. With a strong passion for improving customer experience, I have successfully managed and piloted multiple projects across various organizations.