- Professionally managing customer relationships to ensure consistently high satisfaction levels.- Positioning and selling Customer Success service offerings to customers.- Directly consulting with internal teams to prioritise duties and to ensure work is conducted on time and to standard.- Assisting in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and providing recommendations.- Leading on-site customer meetings and trainings to review all aspects of customer success, often including presentations to a large group of project stakeholders.

- Managing operational support functions including email, chat, phone support and ticket queues.- Working with senior management to develop and implement continuous process improvements for internal operations.- Providing regular status updates/flags risks to senior management team & other stakeholders as required.

- Administration duties for general services and industry works departments- Inputting and building reports on fortnightly wages payments for over 200 employees - Handling queries from both mangers and other employees

While working for the Ballyfermot Civic Centre, I was a memeber of a newly formed development team, liaising with both the Ballyfermot Community Association (BCA) and Social Enterprise Development Company (SEDCo). The aim of this group was to re-establish a sense of community for locals by providing them with a space in which they can call their own. My responsibility was to conduct feasibility reports on potential events and liaising with a number of other organisations such as the Ballyfermot Partnership and Youth Reach.