Darragh Herd Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Rotoath

- Professionally managing customer relationships to ensure consistently high satisfaction levels.- Positioning and selling Customer Success service offerings to customers.- Directly consulting with internal teams to prioritise duties and to ensure work is conducted on time and to standard.- Assisting in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and providing recommendations.- Leading on-site customer meetings and trainings to review all aspects of customer success, often including presentations to a large group of project stakeholders.

Ratoath

- Managing operational support functions including email, chat, phone support and ticket queues.- Working with senior management to develop and implement continuous process improvements for internal operations.- Providing regular status updates/flags risks to senior management team & other stakeholders as required.

Swords

- Administration duties for general services and industry works departments- Inputting and building reports on fortnightly wages payments for over 200 employees - Handling queries from both mangers and other employees

Ballyfermot, Dublin

While working for the Ballyfermot Civic Centre, I was a memeber of a newly formed development team, liaising with both the Ballyfermot Community Association (BCA) and Social Enterprise Development Company (SEDCo). The aim of this group was to re-establish a sense of community for locals by providing them with a space in which they can call their own. My responsibility was to conduct feasibility reports on potential events and liaising with a number of other organisations such as the Ballyfermot Partnership and Youth Reach.

Msc In Urban Regeneration & Development, 2.1

Master’S Degree, Social Sciences/Economics, 2.1

Activities and Societies: Ultimate Frisbee, Class RepresentativeCompleted and obtained my Masters of Arts degree in Society and Space.

B.A. (Joint Honours) Economics & Geography, Economics, 2.1

Activities and Societies: Held several committee positions in the Ultimate Frisbee club including the roles of President, Coach, Captain.