- Troubleshooting / root cause analysis of production issues - Writing SQL scripts to resolve production issues- Prioritise / escalate issues for future Agile releases- Deputise for Release Manager for bi-weekly release cycle- Organise stand-up and update the Scrum board- Manage the daily incidents queue to meet SLAs- Prepare & present internal training material - Liaise between developers, business users and customers- Onsite customer visits

My day-to-day role consisted of:- dealing with any customer queries or problems- processing customer sales (mobile, eir bundles) - stock count- end of day cash ups

As part of a team, my role involved extensive knowledge of MongoDB, AngularJS, Bootstrap  web frameworks and website UI in order to create a dashboard that monitored company  environments and alerted the user of their status.  I also created a Polaris Automation program using Jenkins, Windows PowerShell and Ant Script  that’s main function was to automatically copy Schema XML files from one location to another  while also editing the Schema files and their version. The majority of these languages were new to me as they had either only been briefly touched  on or had not been covered at all so far in my course. Therefore it was a great learning curve  into improving my programming and IT knowledge.

My day-to-day role consisted of:- dealing with any customer queries or problems- processing customer prepay and billpay sales - stock count- end of day cash ups