Darragh Mulcahy Email and Phone Number

Customer Assistance: Providing support to customers over the phone, to resolve their technical issues while meeting caller targets.Troubleshooting: Diagnosing and troubleshooting technical problems related to Eir's services, including internet connectivity issues, TV reception problems, and phone line disturbances.Modem/Router Configuration: Instruct the customers on how to configure and optimize their modems or routers for the best performance, while providing them with advice on improving the service.Technical Walkthroughs: Offering guidance to customers for tasks. Including configuring Wi-Fi networks, troubleshooting equipment, and providing other installation services.Escalations: Handling escalated issues from lower-tier support agents and addressing more complex technical problems or complaints.Documentation: Maintaining records of customer interactions, technical issues, and resolutions in the company's systems for reference and support for technicians performing the repairs.Product Knowledge: Staying updated on Eir's products and services, providing accurate information and assistance to customers who vary in technical proficiency. Training: Participating in ongoing training programs to improve technical skills and customer service abilities.