-Provided positive experiences with patience and product knowledge, ensuringseamless interactions.-Managed tasks efficiently in a high pressure environment.-Effectively resolved customer complaints, ensuring resolution and satisfactionthroughout the process.-Identified opportunities for cross-selling or upselling products or services toenhance customer satisfaction and contribute to revenue growth.-Gathered customer feedback to assess satisfaction levels and identify areas forimprovement in products or services.-Implement strategies to build customer loyalty and retention through exceptionalservice.

-Prospected, nurtured and developed new potential advertising andsubscriber business.-Managed the sales cycle from finding a client to securement - exceededtargets by a minimum of 112% each month.-Controlled the ongoing company presence across social media channels, witha level of customer engagement.-Supported in planning, organising and implementation of The Marketer of theYear Awards .

• Responsible for reaching my target of outbound calls each day. • Completed customer service training and always enjoyed learning new skills.• Called customers in regards documents we needed in order to approve their loan or credit card application. If a customer was having trouble, I would help them whilst making the customer experience seamless and enjoyable.• Worked as part of a multicultural team that spanned a wide variety of age groups.• Learned quickly on the job and soon got more responsibility which could be seen from the types of assignments that were assigned to me.• My policy was that the first call in the morning should be of the same quality as the last call in the evening.

Coaching boys and girls between the ages of 8-13 in:• Catching and Kicking Skills • Movement and Passing Skills • Tackling and Evasion Skills • Attacking and Defending Skills