At EdgeTier, we help customer support teams uncover the true value of every customer conversation. Using a suite of proprietary models and the latest Generative AI, EdgeTier analyses each customer interaction in real-time, surfacing actionable insights that detect emerging issues, reveal the root causes of customer problems, and identify key trends. This visibility allows support teams to resolve issues faster, improve agent performance, and make data-driven decisions that drive business impact.
Our mission is to turn customer support into an insights engine, empowering teams to share reliable insights with the rest of the business and drive continuous improvement. Leading brands like Abercrombie & Fitch, TUI Global, Belmond and Kaizen Gaming trust EdgeTier to understand customers' needs, improve CSAT, create efficiencies, and keep customers coming back.
Recognised as one of Deloitte's Technology Fast 50 and among Sifted Europe's Fastest-Growing Startups, EdgeTier is reshaping customer support analytics, supporting customer service teams to become the true voice of the customer.
Company Details
- Employees
- 65
- Founded
- -
- Address
- Edgetier, The Exchange Buildings, Foster Place, Dublin 2,dublin 2 D02 E796,ireland
- Industry
- Information Technology & Services
- Website
- edgetier.com
- Keywords
- customer service, analytics, natural language processing, call centre analytics, artificial intelligence, data science, customer experience, Agent Assistance, sentiment analysis, customer sentiment analytics, customer feedback analysis, agent qa, ai-powered agent qa, quality assurance, LLM.
- HQ
- Dublin 2, Dublin 2
Edgetier Questions
Edgetier's website is edgetier.com
Edgetier's LinkedIn profile is https://ie.linkedin.com/company/edgetier
Edgetier has
65 employees.
View email and phone details for 65
employees at Edgetier.
Edgetier's industry is
Information Technology & Services
Edgetier's top competitors are
Gazelle Wind Power Limited,
Noloco,
Wayflyer,
Barespace.io,
Openvolt,
Tines,
Caliberai,
Inspeq Ai,
Antler Bio,
Marker Video.
Edgetier's categories are Information Technology & Services
Edgetier's founding year is 2015
